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Thanks for ________.
We understand your concern that you're facing an issue with your '____' with the order '_______'.
We are sorry for the trouble you had to go through
We would like to let you know that, as your product was delivered to you on ________, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out for the replacement.
However, the good news is that the product is covered under the ____ year manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Below are the details to the brand in support:
__________
Please note that the service center will charge you extra, if there's any physical damaged as the warranty doesn't cover under physical damaged.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
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