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How may I assist you today?
CUSTOMER-Hi Afreen.
Agent- May I know your concern?
CUSTOMER- My order is not delivered but showing as delivered.
OD115875565658523000
Agent- I am sorry to hear that. I understand the problem and will be happy to help you.
CUSTOMER- Please help.
I need the product.
Please give
Agent- Kindly provide me a minute or two so that I can check the order details.
As I checked the order details, the status of the order is showing delivered.
CUSTOMER- Yes.
But I didn't received it.
Agent- I request you to check with your relatives/ friends /neighbours/ security guard.
CUSTOMER- I had checked
But not received the same
Agent- I am really sorry that you are facing the trouble. I am raising your issue.
I request you to wait for 24 hours. You will surely get the update within this time.
CUSTOMER- Ok
Thanks
Agent- Is there anything else I can assist you with?
CUSTOMER- No
Agent- I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thank you for choosing the flipkart.
Have a great day!
Create incident >>> Order Delivery >>> Delay >>> Customer not received the product, but got delivery confirmation message/email >>> Unresolved
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