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How may I assist you?
Customer : Hi Deepali
I have been applied a penalty for pay later
Kindly waive that off
Agent : I understand your concern, please give me a minute or two so that I can provide you the complete information.
Customer : Ok
Agent : I am sorry to inform you that due to late payment, penalty cannot be waived off from the seller's end.
Customer : Please help me out with that.
Agent : Simran, I understand your situation.
As per the policy, the penalty cannot be waived off.
Anything else you want to know?
Customer : Ok
Customer : No
Agent : I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable experience to us and will help us enhance your.
Thanks for choosing flipkart.
Have a nice day, Simran.
Tagging:
Create Case >> Flipkart Pay Later Billing Related >> Late Payment fee Related >> Request to waive off the penalty
Create Case >> Flipkart Pay Later Billing Related >> Late Payment fee Related >> Request to waive off the penalty
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable experience to us and will help us enhance your
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