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Customer- Hi Anjali
Agent- Please go ahead with your query.
Customer- I received a notification that my order cancelled
why
OD115928432517577000
Agent- I understand your concern. Kindly provide me your order ID.
Customer- I already shared
Agent- Thanks for the information. Please give me a minute or two to check the details.
Customer- Ok
Agent- Thanks for waiting.
Agent- I am sorry to let you know that your order was cancelled as the seller’s partnered courier service provider could not deliver your order due to unavoidable circumstances.
Customer- Ok
Agent- If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.
Customer- Ok
Customer- What about refund?
Agent- As I can check, your order payment method was cash on delivery.
As the seller did not receive any amount, he will not be able to refund the amount.
Customer- Ok
Thanks
Agent- Apart from this, anything else may I assist you with?
Customer- No
Agent- I hope I was able to help you with your query today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
To rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thank you for choosing Flipkart.
Have a great day.
Taging =Order Modification > FK Cancelled Order > Damaged Shipment
Customer- Tagging?
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