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Thanks for writing in.
We're sorry to hear that your experience with the 'Ekart Logistics' has been an unpleasant one for your order ''.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We'll also bring this to the notice of our team and management so that this will not happen again.
Hope you will understand.
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