Notes

Hi, my name is Gaurav and I'll be assisting you today.

Thanks for the information.

Are we connected?

Just to confirm, we are discussing about the product ""?
I would like to let you know that

I understand your concern and I am sorry for the trouble you had to go through.
Please stay connected. I will get back to you within a minute or two.
Sorry, it is taking bit longer. Please bear with me for a minute or two.
Sorry for the delay in response.
Sorry for the miscommunication.
I am sorry for the trouble you had to go through.

Since, I have not heard from your end so I need to close this chat. If there's any help you need further, feel free to contact us.

It was nice chatting with you.
You have been such an awesome and understanding customer.

Unresolved:
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.


Solved:
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.


May I know the exact issue you are facing with this product?
Please help me with the exact issue you are facing so that I can assist you better.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
I greatly appreciate your kind understanding and cooperation in this regard.
I really appreciate your kind understanding in this regard.

Since this is a chat window, I will not be able to call you.
If you'd like, I can assist you over the chat.

Kindly help me with the order ID or order details so that I can assist you better.



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I completely understand that it has been comfortless for you.

I do understand this and this isn't something we would want you to go through.

I understand that this is not what you expected, we really don't want our customers to go through this

You can be sure that we'll take definite steps to set this right.

We will ensure you that possible steps will be taken to set this right.

As a customer, I can understand this situation.

I would feel the same in your situation, but we will definitely sort this out.

I understand that this should have not happened but believe me, it was never our intention.

I do understand your concern but trust me, this is never intentional from us to cause trouble.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I understand your concern is genuine, if I would be at your place then I would have also reacted the same.
I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to our team.

We will try every possible way to avoid such situations in the next time around.
Please be assured that I will share a strong feedback with the seller.
We will ensure precautionary measures are taken in order to avoid such situation in future.
We are constantly working to enhance your shopping experience.
I'd like to assure you that we're doing everything possible to give you a resolution for this issue.

Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customer for us.
Trust me if there is an option with me, I could have definitely helped you out but you need to wait for the update from the concerned team till the resolution time.


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Not to worry, I will escalate the issue to the team to help you out.
Would you like to provide an alternate contact number?
Would you like to provide an alternate contact number in case we need to contact you regarding this?
Thanks for the information.

I have escalated the issue and we will get back to you with a resolution by September 01, 2019.
Not to worry, the above mentioned time frame is the maximum time within which you'll get the update.
However, we will definitely try to solve this at the earliest.
Most of the cases are resolved before time, so we will try to resolve it as soon as possible.
You can expect an earlier resolution as most of the cases are resolved before time.

I am sorry to inform you that your order is delayed due to an unforeseen issue faced by the courier partner.
Not to worry, I see that your issue has already been escalated to us.
Since, your case is already with our team so it is my humble request kindly wait by September 01, 2019.
Please be assured you will be getting the best resolution in this regard.

As we need some time to look into this issue, I request you to kindly wait till the resolution date.
I am sorry that its taking a bit longer than expected to get the resolution.
I am sorry but only the team will get in touch with you with an update on this issue.
The concerned team will get in touch with you with an update in this order delivery.
So, I request you to kindly wait till the resolution date for the further update.
We are looking into this issue on high priority and we will get back to you with an update on or before August 11, 2019.
Please be assured, the team will definitely contact you on or before August 31, 2019.

You are facing this issue because of which your issue has already been escalated.
Your satisfaction means everything to us so we will try to sort this out at the earliest.
Please be assured, we are working on the basis of high priority to resolve this issue as early as possible.
Please don't worry, we will contact you as soon as we have had an update.
Trust me, we definitely will make sure that it gets sorted as soon as possible.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.
Your kind understanding would be more appreciated in this regard.
I urge you not to be disappointed about this as we are continuously working to resolve this.

Please be assured that we are looking into this issue and we will get back to you with a resolution within 24 hours.



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I have duly noted your feedback with the assurance that such instances do not take place again.

I've made a note of this and will share this feedback with our teams.

I will pass this on to our team as a feedback so that we can avoid such situation in the future.

I have duly noted your feedback and will definitely share this with the courier service providers so that such instances does not take place again.

Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I've noted this down and will make sure appropriate feedback is shared with the courier service providers so that you do not experience this next time around.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our team.
We value your feedback. I will definitely share this with the team as your feedback helps us to enhance the shopping experience.
If there's any help you need, feel free to contact us.



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Rest assured, the product will reach you on or before August 22, 2019.

Don't worry, the product will definitely reach you by August 22, 2019.

Please be assured, the product will definitely reach you by August 22, 2019.

I would like to let you know that your product has been shipped by the seller through "Ekart Logistics" and it will reach you by August 22, 2019.
I would like to let you know that your product has been shipped by the seller and it will reach you by August 22, 2019.
On checking, the current location of the product is in "SIKANDERPUR".
The tracking id for this shipment is FMPP0276117721.
So, I request you to kindly wait till the promised timeline for the order delivery.
In case of any issue face, feel free to contact us as we always happy to help.

I am sorry to inform you that you will not be able to track the order due to some technical issue.
We are continuously working to solve this at the earliest.


Early Delivery:

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.
It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.
I hope you will understand my limited access and will cooperate in this regard.

Although, the seller would love to surprise you with an early delivery, if possible.
As informed earlier, a definite date for the delivery of your order is given to you depends on many factors like the seller's location, your delivery address and the type of product.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.


Order at specific date/time:

I understand your concern but I am sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.
I am sorry but delivery options at preferred slots are not available with the courier service provider at the moment.
Don't worry, the courier service providers will do their best to get the order delivered as per the promised timeline.

The product will reach you on or before August 22, 2019, but an exact time frame cannot be scheduled and I am sorry about that.
Rest, I will pass this on to our team as a feedback so that we can think about this idea in the future.

Don't worry, the seller is working closely with their courier service provider to make sure your product reaches you at the earliest.
Please don't worry, all the courier partners provide hassle free delivery.
However, the shipment will get delivered within promised timeline.


Order Approved:

I would like to let you know that your order is being processed by the seller and it will reach you by August 22, 2019.
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date.
As the order is not shipped yet so the tracking details are not available at the moment.
You will not be able to track the order as the order is not shipped yet.
Once the product is shipped, you will be able to track the order.
Rest assured, you'll get an SMS once your shipment is out for delivery.


Out for Delivery:

I would like to let you know that a Wishmaster from 'E-Kart Logistics' is already on his way to deliver the order and it'll reach you by 7 pm today.
So, I request you to kindly wait till 7 pm for the order delivery.
In the unlikely event of no delivery, kindly get back to us and we will definitely help you out.

Wishmaster details:

I'm sorry to let you know that we do not have the details of the Wishmaster at the moment.
The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.
Meanwhile, if you like you can contact the Wishmaster by using call bridge details that you would have received through an SMS for the further updates.
Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details for the further updates.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS once the item is out for delivery.


Cancellation at Out For Delivery time:

I am sorry to let you know that the seller is unable to cancel your order because the product is out for delivery.
I am sorry to let you know that the seller is unable to cancel your order because the product status was out for delivery on August 22, 2019.
So, now you can cancel the order by rejecting at your doorstep at the time of delivery.

I am sorry to let you know that the seller is unable to cancel your order because the product was out for delivery previously.
As your order was 'Out For Delivery' so you can cancel it by rejecting at your doorstep at the time of delivery.
You can cancel your order by rejecting at your doorstep at the time of the delivery.


Cx want to Reinstate:

As I have checked, your order has already been cancelled by you.
Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.
So, the seller will not be able to process this order again.
Please place a new order on our website or app if you would still like to purchase the item.
I am sorry but the seller will not be able to process the cancelled order.


Delivered but not received:

As I have checked, the order has already been delivered to you on August 22, 2019.
If you didn't received the order, see if any of your neighbors/friends/relatives/house owner/security guard has collected your product on your behalf.
If you already confirmed the same, not to worry, I will escalate this to the team to help you out.
Would you like to provide any alternate contact number?


No return / out of policy:

I understand that you'd like to return the product, but I'm sorry to let you know that this product is part of the 'No Returns' category because of which the seller will not be able to fulfill your request.
I understand that you'd like to return the product, but I'm sorry to let you know that the product has crossed the seller's 10 days return policy period.
So, the seller will not be able to help you with the return request.

Now, as the same product is delivered to you as mentioned on the product page and the product comes under the seller's 10 days replacement only policy, so the seller will not be able to return this product.

I see that the product was delivered to you on XXXX.
Since it has crossed the seller's 10 days return policy period, the seller will not be able to help you with the return request.

Now, the good news is that the product is covered under the XXXXXXXX manufacturer's warranty.
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product and they'll be able to help you out in this issue.
The invoice of the product will work as the warranty card.
You can get the brand's authorized service centre details by clicking on the link:
Also, you can contact them on XXXXXX or write them on XXXXXXX.

As I didn't find any authorized service centre, I will escalate this concern to our team and they will help you out.
Please do let me know if you would like to provide an alternate contact number.

I would like to let you know that the product comes under the seller's 10 days replacement only policy.
As per the seller's returns policy for this product, the seller is only offering a replacement if the item that you have received is damaged, defective or not as described.
I am sorry but this product comes under the replacement only policy, not refund.
You may refer to the seller's replacement policy on the product page.
So, the seller will not be able to help you with the refund.


Order Cancel:

May I know the reason of canceling the order?
Should I go ahead and ask the seller to cancel the order for this product?
I would like to let you know that the seller has cancelled your order for this product.


I have sent the order cancellation request to the seller on your behalf.
At the moment, your order cancellation request is not approved by the seller.
Not to worry, it shouldn't take more than 24 hrs to get updated.
When the order is canceled, the amount will be refunded within 7-9 business days to your Debit Card.
You will get the refund of Gift Card within 24 hrs and the refund of PhonePe will be credited within 1 business day.


Sale and Discount, Compensation:

I would like to let you know that discounts vary from seller to seller and time to time.
Please keep checking the website/app for more offers and discounts.
I am sorry but the seller will not be able to help you with the compensation.

RTO from EKL:

I am sorry to let you know that your order has been cancelled due to unforeseen issue faced by the courier partner.
Please place a new order if you would still like to purchase the item and the seller will ensure the delivery within promised timeline.