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OPENING:::::------
GOOD EVENING.
THIS IS --Aman-------------- CALLING FROM FLIPKART.
AM I SPEAKING TO {-----Sherin ----------]???????
THANK YOU FOR THE CONFIRMATION.
IS THIS A GOOD TIME TO SPEAK TO YOU?
THANK YOU
THIS CALL IS ABOUT YOUR concern that your super coins not credited
FIRST OF ALL {Sherin -}, SORRY FOR THE TROUBLE YOU HAD TO GO THROUGH.
We would like to let you know that the earned SuperCoins will be moved to 'credited' state once the Returns Policy period of all the products in the order is completed.
`ON HOLD :::---MAY I PLACE YOUR CALL ON HOLD FOR 1 MINUTE FOR A BETTER INFORMATION.
ON HOLD REALEASE :::------
THANK YOU FOR BEING ON HOLD.
CLOSING:::::::--------
-------{NAME}----- IS THERE ANYTHING ELSE I MAY ASSIST YOU WITH TODAY?
THANKU FOR CHOOSING FLIPKART AND YOUR FEEDBACK IS REALLY VALUABLE FOR US .
SURVEY::::::-------
I HOPE I WAS ABLE TO HELP YOU WITH YOUR QUERY TODAY.
A SHORT SURVEY WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS TO GET YOUR FEEDBACK ON THE RESOLUTION PROVIDED AND OUR CONVERSATION.
YOU CAN CONFIRM IF YOU'RE HAPPY WITH THE RESOLUTION PROVIDED BY CHOOSING 'YES' OR 'NO'.
YOU CAN ALSO RATE OUR CONVERSATION EXPERIENCE ON A SCALE OF 1 TO 5;
RATING BETWEEN 1 TO 3 WOULD MEAN THAT YOU WERE NOT SATISFIED. RATING OF 4 WOULD MEAN YOU ARE HAPPY AND 5 WOULD MEAN THAT YOU ARE EXTREMELY HAPPY.
ONLY CSAT:;:::------
I HOPE I WAS ABLE TO HELP YOU WITH YOUR QUERY TODAY.
A SHORT SURVEY WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS TO GET YOUR FEEDBACK ON OUR CONVERSATION.
YOU CAN ALSO RATE OUR CONVERSATION EXPERIENCE ON A SCALE OF 1 TO 5;
RATING BETWEEN 1 TO 3 WOULD MEAN THAT YOU WERE NOT SATISFIED. RATING OF 4 WOULD MEAN YOU ARE HAPPY AND 5 WOULD MEAN THAT YOU ARE EXTREMELY HAPPY.
CALLBACK IN DIFFERENT LANGUAGE ::::::------
SORRY , WE CAN ONLY ASSIST IN ENGLISH OR HINDI AT THIS MOMENT.
ARE U COMFORTABLE IN ENGLISH OR HINDI ?
OKAY ...IF YOU STILL WANT TO TALK IN 'TAMIL' LANGUAGE, PLEASE CALL OUR TOLL-FREE NUMBER 1800 208 9898 AND CHOOSE FROM THE AVAILABLE OPTIONS TO TALK TO US IN YOUR PREFERRED LANGUAGE.
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