Notes

OPENING:- Good afternoon this is neetu calling from Flipkart. Am I speaking to 9048669642 Moonmoon
Thank you for the confirmation. Satya rama kant gupta

Moonmoon We have received your email. In which you mentioned THAT
YOU WANT refund of your product.

Since the product was delivered to you on July 20, 2019 it has crossed the seller's no_returns – policy. Due to this, the seller will not be able to fulfil your refund request.

Now its too late when u would contact us within the 1,2 days after delivery we can request the sller to replcae it. But now its too late

We shared your feedback with the seller so this will not happen again in future
We’d like to confirm that the seller has refunded ₹ 269.0 to your {bank name} Bank account/wallet on {seller_amount_refunded_date} with the reference number: FT190809173429282551 and this amount should have been credited by now.
Refund
Refund status enquiry- intrnal updates.




TO know the status check of your product Redmi 7A .
about the refund sttaus of your product Shoes Bank Men's Synthetic Leather Casual Office Use Wedding Formal Shoes For Mens And Boys Slip On For Men Slip On For Men
we would like to let you know that the seller has cancelled your order due to unforseen issues.We are sorry for the trouble that you had to go through.

We're writing to let you know that the courier service provider has confirmed that the shipment of 'Puma Track V2 IDP Sneakers For Men' was delivered to you on August 28, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.


is this a good time to speak​?
Yess Dell Inspiron 15R(N5010) 6 Cell Laptop Battery

ABOUT CONCERN:- we understand your concern and we are sorry for the trouble that you had to go through.
We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by september 4,2019


We would like to let you know that your case has been assigned to the concerned team and they will get back to you on 29 august 2019, A refund of Rs 270 will be initiated on 25 august& it will be credited to your Credit card within 5September, as per standard banking procedures.

We shared your feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.



a return request has been created for the order and a refund of rs 264/- will be initiated as soon as the originally delivered product reaches the seller.

We're sorry to hear that you're facing issues with your Flipkart SmartBuy 10000 mAh Power Bank (PL2310). Since the product was delivered to you on august 11,2019 it has crossed the seller's 10_day_replacement, period. Due to this, the seller will not be able to fulfil your {request_type:replacement/refund} request.

You can get in touch with the {brand/authorised service centre} and they'll be able to help you out with any product related support you may need.

­


please confrm damaged we would like to let you know that the seller has cancelled your order due to unforseen issues by the courier partner.

We also inform you that the courier service provider has confirmed that the shipment of your DEALSINJAIPUR Walking shoes,Men shoes,Running shoes,Gym Shoes Sneakers For Men  (White) was delivered to you on August 21, 2019.

you want you place a fresh o If rder

courier service provider has confirmed that the shipment of your product ' Honor Band 5' was delivered to you on august 17,2019. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. We always strive to provide excellent service and hope that we were able to help you with your issue today.
I hope I was able to help you with concern} today.


Have a nice day!
main maafi chahungi ki aapka order seller ne cancel kar diya hai kyunki ve product ki kewal ek simit matra deliver kar sakte hain taaki dusre customers ko bhi product kharidne ka mauka mile.

If you want you place a fresh order.

SHORT SURVEY:- I hope I was able to help you with concern} today.

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

You can also rate our conversation experience on a scale of 1 to 5;

Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

Your feedback is really valuable to us as it will help us enhance your experience.

CLOSING :- Thanks for choosing flipkart. And being a valuable customer of flipkart

Main asha/karti} hun ke main aaj aapki madad kar {paya/payi}.


cx received different brand product and different price.

cx want replcement of same product.


Aapke registered email address pe ek chota sa survey bheja jayega taaki aap usmein aapko diye gaye resolution aur humare iss baatcheet ke aadhar pe aapna feedback de sake.
Agar aap diye gaye resolution se khush hai to 'Haan' chun sakte hai ya phir 'Na''.

Aap humare baatcheet ke anubhaav ko bhi 1 aur 5 ke beech rate kar sakte hai;

1 se 3 ke beech rating ka matlab hai ki aap santusht nahi hai. 4 rating ka matlab hai ki aap khush hain aur 5 ka matlab hoga ki aap bohot khush hain.

Aapka feedback humare liye bohot hi mahatvapoorna hai aur yeh humein aapke anubhaav ko behtar banane mein madad karega.


MP CANCELLATIONS

Hi Kulwinder,

Thanks for over valuable time over the call and being a valuable Flipkart Plus member.
OD116217732475662000
We understand your concern about cancellation  the order.

We are sorry to let you know that your order has been cancelled by the seller has limited quantity of 'Realme 3i (Diamond Blue, 32 GB)' available. In order to provide all customers an equal opportunity to avail this great deal, the order quantity has been limited per customer by the seller.

You may check for the same or similar items available with other seller(s) and place a new order if you'd like.

We would like to thank you for your continued trust and understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart

TAGGING
Wait refund replacement:- rvp- not done
dont expect :- status check
if customer self cancelled their order :- reconfrmed
normal product deliver-
replaced product deliver
wants to know- repromise
replace dont expect-
buy time-
We are sorry to hear that the Realme 3i (Diamond Black, 32 GB)  (3  you've received is defective not as described on Flipkart}.
{For EKL pickup}
The seller has arranged a replacement for your product and it'll reach you by 27 Aug 19, 11:59 PM The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from {courier_name} will not be able to complete the pickup in case any item is missing
. {For 3PL pickup} The seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}. The item originally delivered to you will be picked up after this. Please keep the item along with accessories and tags packed and ready for pickup in the original pr


uct box. Please mention the details below on the outer package for ease in tracking: Order ID: {order_id} Return ID: {return_ID} Warehouse Address: {warehouse_address} {In case of mobiles/tablets/laptops}

IN1908161944444930082 
IN1908140843121631164 
IN1908161823120504333 
 IN1908161309011606965 



OPENING:- Good afternoon this is neetu calling from Flipkart. Am I speaking to akash
Thank you for the confirmation.
akashWe have received your email. In which you mentioned that you
want to check yur delivery status of your product
Thank you for the conformation
is this a good time to speak​?
yess

ABOUT CONCERN:- we understand your concern and we are sorry for the trouble that you had to go through.




We're writing to let you know that the courier service provider has confirmed that the shipment of ''Puma Track V2 IDP Sneakers For Men'' was delivered to you on August 19 , 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. We always strive to provide excellent service and hope that we were able to help you with your issue today.

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

You can also rate our conversation experience on a scale of 1 to 5;

Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.


Hi Dr Geetanshu, Thanks for writing in. We'd like to let you know that we tried to get in touch with you on '9914787684' to talk to you about your concern but could not reach you. We understand your concern about the delivery of your order 'IN1908150733059484682' for 'Secret Temptation Te Amo Aqua And Breeze Combo Pack 2 Deodorant Spray - For Women'.

We are sorry for the trouble you had to go through and delay in response.

We see and found that your order was cancelled by the seller was unable to fulfill it on time and they did not want to keep you waiting. If you’d like, you can place a new order for the product with any of the other sellers on our platform  

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We are happy to let you know that the seller has refunded Rs. 214/- for your order to your PhonePe Upi on August 15, 2019. This will be credited by end of the day today.

If you do not receive the refund by this time, you can contact to Phonepe with the refund reference number P1908150803123598274875. 

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN  

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thank you for choosing Flipkart.


Hi Babita,

Thanks for your valuable time over the call.

As per our telephonic conversation, you confirmed that you have received the refund of order 'Asus Zenfone Max Pro M1' for 'OD116217732475662000'

Also, we understand your concern about your order 'Quantitative Aptitude Quantum Cat 2018' for 'OD116204563851122000'.

We are sorry for the trouble and this n't something you had to go through.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right and will take utmost care to ensure this does not happen again. 

As per our telephonic conversation, you confirmed that you already used the product.

For any further query, you can get back to us. We will definitely assist you.

Hope this will helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.   You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart

dilvery confrm, pickup, refund pilot

soerry for the trouble that you had t go through
Since the product was delivered to you on 2019-07-09 11:57:00, it has crossed the seller's 30_day_return_lifestyle - day replacement period. Due to this, the seller will not be able to fulfil your {request_type:replacement/refund} request


Hi Ritu,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8197578158' to talk to you about your concern but could not reach you.

We’re writing to you in continuation to our earlier mail about the delivery of your order 'OD116273490241011000' for 'Shoes Bank Men's Synthetic Leather Casual Office Use Wedding Formal Shoes For Mens And Boys Slip On For Men Slip On For Men'.

We would like to let you know that the courier service provider has confirmed that the shipment of the product was delivered to you on August 19, 2019.

However, an amount of Rs. 40/- has been added to the Gift Card section of your Flipkart wallet for the delay in delivery of your order. This amount can be used to shop from a wide range of sellers available on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN

We see and found that the product you received was not as described on Flipkart. As per our records, the pickup of the delivered product has been done.

Also, we’d like to confirm that the seller has refunded Rs 419/- to your Bank account on August 20, 2019 with the reference number: '923213981886' and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.


Have a nice day.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can confirm our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience. Thanks for choosing Flipkart.

Message: Refund Update: Thanks for reaching us. Seller has refunded Rs 419/- for your order 'OD116273490241011000' to your Bank account on August 20, 2019 with the reference number: '923213981886' and this amount should have been credited by now. In case the amount has not been credited, please contact your bank and check the status by providing the reference number. , Phone Number: +918197578158
payment management- refund post intitation-unresolved

Hi Aditya,

We are writing continuation to our previous email that we have not received any email from your side.

Hence, we are closing these case.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this will help.

Thanks for choosing Flipkart. 

We understand your concern that we r sry for the trble that u had go through.
We would like to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. You orderd many mobiles This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand. 
And we cannot confrm you when you place again your order. to you order maximum numbr of mobiles

iteam not edit to cart

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