Notes

Wishmaster contact details

Tagging: Order Delivery > Details required > FE/Delivery Boy/Person details required > solved (Only if status is OFD)

YODA DOCUMENT: i-Know Guide #35: Order Delivery - Details required

Since, we do not have the information available with us of the logistic partners, so I would not be able to share the same.

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

I am sorry to let you know that I will not be able to provide you contact details of the Wishmaster as the details are not available with us.

However, you can reach the Wishmaster delivering the product at call bridge details that will be shared with you through an SMS.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

The Wishmaster will call you only if they're unable to locate your address or to confirm your availability.

You can reach the Wishmaster delivering the product at the [[phone number /call bridge details]] that will be shared with you through an SMS.

I am sorry, we will not be able to help you with the Wishmaster contact number as it is not updated in the system by couriers service provider.

However, you will get a notification if the Wishmaster is unable to locate you at the address.





Elaborate

Please confirm the exact issue you have with your order so that I can assist you accordingly.

May I know the exact issue you are facing with the product?

Please confirm the exact issue you are facing with the product.

I am sorry but I am unable to understand your concern, please be more clear about that.

Please share me the Order ID of the product you're referring.

Please stay connected as it is taking longer than the usual.

prio
We value of your precious time and will be quick as possible.




Return Probing
Please confirm if you have the original box, accessories and tags which were given to you with the product?
Please confirm whether you want a pickup of the product from the same address:
Is the primary number 'xxxx' working fine?
Could you please confirm what is the exact difference between the product ordered and product received?
Could you please share an alternate number if any.
Would like to confirm if you want to add an alternate number?


Feedback
1 We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
2 I completely understand that this hasn't been your best shopping experience. However, I will share your feedback with our team and management to minimize such instances in the future.
3 I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.
4 I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
5 However, I will share your feedback with our team and management to minimize such instances in the future.
6 Sorry for the unpleasant experience you had to go through.


Survey
I would like to let you know that you will receive a customer feedback email to your registered email ID.
This will be based on our interaction.
Please do rate my interaction with you for today's experience, on a scale of 1 to 5.
Rating between 1 to 3 would mean that you are not happy.
Rating of 4 and 5 would mean you are happy with the conversation.
Your feedback is really valuable to us as it will help us enhance your experience.
If I was able to address your concern please rate me 'Yes' being helpful and 'No' not being helpful.


Call Back Request
1 I am sorry to let you know that as it is a chat window, I will not be able to call you at the moment.
2 However, you can let me know your issue so that I can help you out.
3 Since I have not heard from your side yet, If you'd like a callback from us, just follow these simple steps:
4 If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.
I'd like to let you know that you can call our toll-free number 1800 208 9898 or contact us by clicking on: https://www.flipkart.com/helpcentre



Pleasantry lines
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
"Also, I do not want to dissatisfy our valuable and loyal customers as due to seller's policy we'll not be able to help you out and trust us if there is anything I could do for you then we would have definitely helped you out.
"
I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
Sorry for the unpleasant experience you had to go through.




COMPLAINTS
Thanks for your continued trust and understanding.
This is not something we wish our valuable customer to experience.
Thanks for your understanding.
You can be sure that we will do the best to ensure that this will not be repeated from now.
I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.
Please be assured, the complaint has been raised to our management to ensure that this does not happen again as you are our valuable customer.
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
I have noted the feedback and will share with the management to ensure that this does not happen next time.
I have noted the feedback and will share with the management to ensure that this does not happen next time.
I will surely share your feedback with the seller to ensure that you do not face such issue again.
I will definitely share your feedback with the seller and additional measures will be put in place to ensure that you do not face such issue again.
I will surely share your feedback with the seller to ensure that this does not happen next time around.
Be assured, it is the maximum resolution date provided to you.
Please be assured that we are looking into this and coordinating with the seller's partnered courier service to resolve the issue on priority basis.
Trust me if there is an option with me, I could have definitely helped you out.
Be assured, we will share feedback with the seller to ensure that you so that does not face any issue with the replacement.
I know you are eagerly waiting for the order and it has been delayed.
Your kind understanding in this regard is greatly appreciated.
I request your kind patience and understanding in this regard.
As you are one of our valuable customer, this is something which we do not want you to experience.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
Sorry for the unpleasant experience you had to go through.


I completely understand that this hasn't been your best shopping experience. However, I will share your feedback with our team and management to minimize such instances in the future.

I will make a note of this and will share this feedback with our teams.

I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.

This isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of our valuable customer.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.

However, I will share your feedback with our team and management to minimize such instances in the future.

I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.

Sorry for the unpleasant experience you had to go through.

I'll take this up personally with the seller and make sure they take utmost care to ensure this does not happen again.



Asking another question.
If you have any other concerns, feel free to reach out we will be glad to help in any way we can!


Authenticity
Due to stringent norms that we mandate for sellers, you can be assured that products sold on Flipkart are 100% original and there is no compromise on the quality of products. Please be assured that the product is original.


PhonePe Refund
If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.

OUT FOR DELIVERY SMS DETAILS (EKL)
Once the product will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.
You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.


Price Related
I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.

HOLD CHAT
Please give me a minute or two so I can look up the information for you.
I'll get back to you with the information in two minutes.
Please give me a minute or two while I help you get it sorted out.
Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.

Hold Release
Thanks for waiting.
Thanks for sharing information.
Thanks for the details.

SEAL TEMPERED
Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Opening
Hi Ashok, my name is Karan and I'll be helping you with your request.
Hi, my name is Karan and I'll be helping you with your request.

Buy Time / Assign
Could you please share your alternative contact number?
I have notified your issue to our team and they will get back to you with an update by September 15, 2019.

May I know the exact order details so that I can assist you accordingly



BUY TIME
I am sorry to know that the order is delayed.
I am sorry to know that the delivery of the item is delayed.


I am escalating the issue.
Not to worry! I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.


Could you please share an alternate number if any.
Please share an alternate number if any.

Be assured, this is the maximum date provided to you.

Thanks for sharing the alternate number.

As I had a check, the issue is already with the team and they will contact you with an update by June xxxxxxx, 2019.


I am sorry, I will not be able to commit on today's delivery.


I have escalated the issue and the team will contact you with an update by June xxxxx, 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxxxxxxxxx/- the Gift Card section of your Flipkart account.


You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.






STATUS CHECK

I'll be more than happy to help you out.

I would like to inform you that the current location of your product is Cochin.

Also, I would like to inform you that your product has been shipped by the seller through Ekart Logistics and is on its way to reach you by September 14, 2019.

Here's the tracking id FMPC0543876471.

You can track your order status here: https://www.flipkart.com/trackorder?trackingId=FMPC0545336204&emailId=431944b73f4e7669846067da33153a90

Although the sellers would love to surprise you with an early delivery.

I would like to inform you that once the order is out for delivery, you will get the Wishmaster contact details via SMS.

You will be able to track your order status through your Flipkart account under “My order” section.



Tagging - Status check


C SAT











Golis
I do not want to make wrong promise regarding the early delivery but be assured, I will definitely share your concern with the seller to deliver your product as on priority.

This is something about which I can not ensure you, but if you face any problem with the product, the seller will surely help you out within the 10 days replacement policy.


ESCALATION Chat:-
I would like to let you know that I have escalated your issue to the team and they will get back to you with an update with a resolution on or before September 30, 2019.



As I can see, your case is already with the team. Please do not worry, the team is looking into it and they will get back to you with an update by September 02, 2019.




For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.


I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.


We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please accept my deepest apologies in this regard, I am extremely sorry that you had to face this issue.

I request your kind understanding and patience in this regard, the team is working on your issue and will get back to you with a resolution as soon as possible.

I certainly understand that this delay has caused a loss of excitement to receive this product.
We'll definitely try to improve our overall services further.

Please be assured, the team is looking into this issue and I'll make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.

Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue.

Please share your alternate contact number so that we'll work on this and get back to you with a resolution.

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

No need to worry, I am escalating your issue to the team so that they will surely help you out on priority basis.

Since I am also a human, this is a typo error and I am apologizing for the same.

I can only escalate this issue to the team, it is the team which will check this further and update you regarding the same.


I can totally understand you and I would have also felt the same.

Trust me if there was an option available with me I would have definitely helped you.

Please let me know the exact issue are facing?

Did the Wishmaster came for the pickup?

Please be assured, we are constantly working to improve our services and provide you the best shopping experience.