Notes

Hi Sourav,

Thanks for giving your valuable time over the call.

We understand your concern that you would like to know about the starting date of 'Flipkart Big Bilion Days' sale.

We're sorry for the trouble you had to go through.

While we may not be able to provide you a definite time frame for its starting date, we would request you to visit our website/app frequently to get to know about its arrival.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.




Hi Sajda,

Thanks for giving your valuable time over the call.

We understand your concern about the delivery of your order 'OD116382510465489000' for 'Realme 2 Pro (Black Sea, 64 GB)'.

We're sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that a Wishmaster is already on his way to deliver the item and it’ll reach you by 07 pm today.

Please be assured that we will follow up with the courier service provider to ensure that your order will reach you today.

You can also check your order status here: http://fkrt.it/bqWLi~NN

However, we'd like to let you know that in case of any delay, our concerned team is already working on this issue and will get back to you with an update by September 05, 2019.

Also, we'd like to let you know that in case of amount got debited while making prepaid payment, it will be reversed within 08 business days from the date of the transaction.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.







Hi Sweta,

Thanks for giving your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you were keen on receiving your order 'OD116412834912717000' for 'P SQUARE HANDWORK Anarkali Gown'.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.

Based on that, a definite date for the delivery of your order is given to you by the seller.

We are sorry for the trouble that you had to go through.

As we looked up your order and found that it has been cancelled by the seller as per your request with the reason 'Delivery Delayed'.

If you’d still like to buy the item, you can place a new order for it on our platform by clicking here: https://www.flipkart.com/p-square-handwork-anarkali-gown/p/itm3e15a15403e21?pid=GWNFGXPJGXDZB3MD&lid=LSTGWNFGXPJGXDZB3MDVJYW4I

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.





Hi Ram,

Thanks for giving your valuable time over the call.

We understand your concern about the delivery of your order 'OD116317335718466000' for 'Flipkart SmartBuy Pack Of 1| 24 Bits Black Card Holder Leather Business Card Holder Credit Card Holder Case Card Holder 24 Card Holder 24 Card Holder' and 'Ajmal Carbon & Carbon Deodorants for Men pack of 2 Deodorant Spray - For Men'.

We're sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by September 03, 2019.

Hope this helps.

We would like to thank you for your continued trust and support on Flipkart.



Hi Nitesh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9398274716' to talk to you about your concern but could not reach you.

We understand your concern that you were keen on receiving your order 'OD116419078475847000' for 'Appe Slides' and 'Tommy Hilfiger Hilfiger Collage Bag 30 L Backpack'.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.

Based on that, a definite date for the delivery of your order is given to you by the seller.

We are sorry for the trouble that you had to go through.

As we looked up your order and found that it has been cancelled by the seller as per your request with the reason 'Purchased Mistake'.

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.




Hi Vijay,

Thanks for writing in and being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9892193298' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116378288581035000' for 'ToyJoy ToyJoy Smooth Magic Rubik's cube 3x3x3 high speed No sticker …'.

We'd like to let you know that the courier service provider has confirmed that the shipment of your products was delivered to you on September 01, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Hi Shubham,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7088521472' and '8279831564' to talk to you about your concern but could not reach you.

We understand your concern that you would like to know about the payment mode of your order 'OD116417856835823000' for 'Redmi Note 7S (Sapphire Blue, 64 GB)'.

As we looked up your order and found that payment mode is SBI Credit Card EMI.

However, you will have to pay Rs.2000/- for 06 moths @14%.

For more information please contact to your respective bank and they will be able to help you out.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.





Hi Yadvendra,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9718680777' to talk to you about your concern but could not reach you.

Happy to help! A copy of the invoice provided by the seller for your 'Redmi Note 7 Pro (Space Black, 64 GB)' with the order 'OD116377913892203000' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.




Hi Jeetu,

Thanks for writing in and being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9892949220' to talk to you about your concern but could not reach you.

We understand your concern that you would like to get an invoice of your order 'OD116396239835200000' for 'Dell Inspiron 15 5000 Ryzen 5 Quad Core - (8 GB/1 TB HDD/Windows 10 Home) INS 5575 Laptop' with GSTIN listed on it.

We’re sorry to let you know that this option is not available, at the moment. This is because we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN.

However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that customers like you can benefit from it.

Although we do not yet have an exact time frame for this, we wish to let you know that we’re taking it up as a priority.

Moreover, a copy of the invoice provided by the seller for your order has been attached with this email.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Hi Rajesh,

Thanks for giving your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern about the price of the product 'Infinix Note 5 (Ice Blue, 32 GB)'.

We're sorry for the for the trouble you had to go through.

We'd like to let you know that the offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

However, the product you're looking for isn't in stock with sellers on our portal at the moment.

Please use the 'Notify Me' option on the product page to know once it's back in stock.

Also, we'd like to let you know that we may not be able to provide you a definite time frame for the availability of the offer.

We would request you to visit our website/app frequently to get to know about the offers available.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.






Hi Shakra,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9330939535' to talk to you about your concern but could not reach you.

We understand your concern about your order 'OD116309669097373000' for 'L'Oreal Paris Volume Million Lashes 9.2 ml'.

We're sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that as you have talked to one of our executive and stated that you don't have price tag of the item, due to this the seller will not be able to fulfill your request.

As the successful pick-up of the product is subject to the following conditions being met:

-Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
-The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.

For more info you may visit: https://www.flipkart.com/pages/returnpolicy

If there is anything else we can help you with please let us know.

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.




Update on query: We tried reaching you to discuss your concern about your order 'OD116309669097373000' and have sent you an update to your registered email address [email protected]. We'll call you again within the next 24 hours.




Hi Rohit,

Thanks for giving your valuable time over the call.

As per our telephonic conversation you have confirmed us that you don't want the invoice for your product 'Slazenger Szr-Charcoal/White Running Shoes' with the order 'OD404859795330176000' and your query has been resolved. Hence, we're closing this query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope to hear from you soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.