Notes

Hi, my name is Gaurav and I'll be assisting you today.

Thanks for the information.
Are we connected?

Just to confirm, we are discussing about the product ""?
I would like to let you know that

I understand your concern and I am sorry for the trouble you had to go through.
Sorry, it is taking bit longer. Please bear with me for a minute or two.
Sorry for the delay in response.
Sorry for the miscommunication.
I am sorry for the trouble you had to go through.

Since, I have not heard from your end so I need to close this chat. If there's any help you need further, feel free to contact us.

Mercury, it was nice chatting with you.
You have been such an awesome and understanding customer.
Mercury, its my pleasure to assist an awesome and understanding customer like you.


Unresolved:
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Solved:
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


May I know the exact issue you are facing with this product?
Please help me with the exact issue you are facing so that I can assist you better.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.
I greatly appreciate your kind understanding and cooperation in this regard.
I really appreciate your kind understanding in this regard.
I do value you as a valuable customer, your time and appreciate your patience.
Thank you so much for being a valuable part of Flipkart family.

Since this is a chat window, I will not be able to call you.
Mercury, if you'd like, I can assist you over the chat.

Kindly help me with the order ID or order details so that I can assist you better.

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I completely understand that it has been comfortless for you.

I do understand this situation and this isn't something we would want you to go through.

I understand that this is not what you expected, we really don't want our customers to go through this.

You can be sure that we'll take definite steps to set this right.

We will ensure you that possible steps will be taken to set this right.

As a customer, I do understand the situation you are going through.
I would feel the same in your situation, but trust me, we will definitely sort this out.

I understand that this should have not happened but believe me, it was never our intention.

I do understand your concern but trust me, this is never intentional from us to cause trouble.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I understand your concern is genuine, if I would be at your place then I would have also reacted the same.

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue further and team will provide you the best resolution in this regard.

I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to our team.

We will try every possible way to avoid such situations in the next time around.
Please be assured that we will share a strong feedback with the seller.
We will ensure precautionary measures are taken in order to avoid such situation in future.
Trust me, we are constantly working to enhance your shopping experience.
I'd like to assure you that we're doing everything possible to give you a resolution for this issue.

Trust me if there is any other option with me, I could have definitely helped you out but this is the best I can do for you as per the access that has been provided by the seller and our organisation.
Trust me if there is an option with me, I could have definitely helped you out but you need to wait for the update from the concerned team till the resolution time.
If there would have been any option with the seller then I would have submitted your request for the same.


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Not to worry, I will escalate the issue to the team to help you out.
Would you like to provide an alternate contact number in case we need to contact you regarding this.
Thanks for the information.

I have escalated the issue and we will get back to you with a resolution by September 06, 2019.
Not to worry, the above mentioned time frame is the maximum time within which you'll get the update.
However, we will definitely try to solve this at the earliest.
Most of the cases are resolved before time, so we will try to resolve it as soon as possible.
You can expect an earlier resolution as most of the cases are resolved before time.

I am sorry to inform you that your order is delayed due to an unforeseen issue faced by the courier partner.
Not to worry, I see that your issue has already been escalated to us.
Since, your case is already with our team so it is my humble request kindly wait by September 06, 2019.
Please be assured you will be getting the best resolution in this regard.

As we need some time to look into this issue, I request you to kindly wait till the resolution date.
I am sorry that its taking a bit longer than expected to get the resolution.
I am sorry but only the team will get in touch with you with an update on this issue.
The concerned team will get in touch with you with an update in this order delivery.
So, I request you to kindly wait till the resolution date for the further update.
We are looking into this issue on high priority and we will get back to you with an update on or before September 06, 2019.
Please be assured, the concerned team will definitely contact you on or before September 06, 2019.

You are facing this issue because of which your issue has already been escalated.
Your satisfaction means everything to us so we will try to sort this out at the earliest.
Please be assured, we are working on the basis of high priority to resolve this issue as early as possible.
Please don't worry, we will contact you as soon as we have had an update.
Trust me, we definitely will make sure that it gets sorted as soon as possible.

Please be assured that we are looking into this issue and we will get back to you with a resolution within 24 hours.
Please be assured, you will definitely get a best resolution within 24 hrs.

I really wish that I would be able to help you for the same however, I do not wish to make any fake commitment with you.
Since you are a valuable customer to us, I can not make you happy by delivering fake statement or promises.
Your kind understanding would be more appreciated in this regard.
I urge you not to be disappointed about this as we are continuously working to resolve this.


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I have duly noted your feedback with the assurance that such instances do not take place again.

Be assured, I've made a note of this and will share this feedback with our teams.

I will pass this on to our team as a feedback so that we can avoid such situation in the future.

I have duly noted your feedback and will definitely share this with the courier service providers so that such instances does not take place again.

Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I've noted this down and will make sure appropriate feedback is shared with the courier service providers so that you do not experience this next time around.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.
We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our team.
We value your feedback. I will definitely share this with the team as your feedback helps us to enhance the shopping experience.
If there's any help you need further, feel free to contact us.



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Rest assured, the product will reach you on or before September 06, 2019.

Don't worry, the product will definitely reach you by September 06, 2019.

Please be assured, the product will definitely reach you by September 06, 2019.

I would like to let you know that your product has been shipped by the seller through "Ekart Logistics" and it will reach you by September 02, 2019.
I would like to let you know that your product has been shipped by the seller and it will reach you by September 02, 2019.
On checking, the current location of the product is in "SIKANDERPUR".
The tracking id for this shipment is FMPP0276117721.
So, I request you to kindly wait till the promised timeline for the order delivery.
In case of any issue face, feel free to contact us as we always happy to help.

I am sorry to inform you that you will not be able to track the order due to some technical issue.
We are continuously working to solve this at the earliest.


Early Delivery:

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.
It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.
I hope you will understand my limited access and will cooperate in this regard.

Although, the seller would love to surprise you with an early delivery, if possible.
As informed earlier, a definite date for the delivery of your order is given to you depends on many factors like the seller's location, your delivery address and the type of product.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.


Order at SPECIFIC DATE/TIME:

I understand your concern but I am sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.
I am sorry but delivery options at preferred slots are not available with the courier service provider at the moment.
Don't worry, the courier service providers will do their best to get the order delivered as per the promised timeline.

The product will reach you on or before September 02, 2019, but an exact time frame cannot be scheduled and I am sorry about that.
Rest, I will pass this on to our team as a feedback so that we can think about this idea in the future.

Don't worry, the seller is working closely with their courier service provider to make sure your product reaches you at the earliest.
Please don't worry, all the courier partners provide hassle free delivery.
However, the shipment will get delivered within promised timeline.


Order Approved:

I would like to let you know that your order is being processed by the seller and it will reach you by September 06, 2019.
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date.
As the order is not shipped yet so the tracking details are not available at the moment.
You will not be able to track the order as the order is not shipped yet.
Once the product is shipped, you will be able to track the order.
Rest assured, you'll get an SMS once your shipment is out for delivery.


Out for Delivery:

I would like to let you know that a Wishmaster is already on his way to deliver the order and it'll reach you by 7 pm today.
So, I request you to kindly wait till 7 pm for the order delivery.
In the unlikely event of no delivery, kindly get back to us and we will definitely help you out.


Wishmaster details:

I'm sorry to let you know that we do not have the details of the Wishmaster at the moment.
The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.
Meanwhile, if you like you can contact the Wishmaster by using call bridge details that you would have received through an SMS for the further updates.
Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details for the further updates.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS once the item is out for delivery.


Cancellation at Out For Delivery time:

I am sorry to let you know that the seller is unable to cancel your order because the product is out for delivery.
I am sorry to let you know that the seller is unable to cancel your order because the product status was out for delivery on September 02, 2019.
So, now you can cancel the order by rejecting at your doorstep at the time of delivery.

As your order was 'Out For Delivery' so you can cancel it by rejecting at your doorstep at the time of delivery.
You can cancel your order by rejecting at your doorstep at the time of the delivery.


Cx want to Reinstate:

As I have checked, your order has already been cancelled by you.
Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.
So, the seller will not be able to process this order again.
Please place a new order on our website or app if you would still like to purchase the item.
I am sorry but the seller will not be able to process the cancelled order.