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Cx stated that cx was faing quality issue, Hence agent has issued the concession.
The cx has rejected the item & the item was returning to the seller. Hence agent has issued the concession.
Cx has received different item, Hence agent has issued the concession.
cx was facing health issues using the product.Hence concession issued by primary team.
Cx stated that item was damaged. IMVT asked to issue the refund, Agent has issued it. Instead agent should have transferred the contact to the IMVT team for the concession.
Cx stated that cx was not satisfied with the quality of the product, Hence agent has issued the concession.
Cx stated that the product was expiring soon, Hence agent has issued the concession.
Cx stated that delivery agent has forcefully delivered the order even after refusing the delivery& cx doesn't need the product anymore. Hence agent has issued the concession.
Cx stated that the item was defective, Agent issued the concession, Instead agent should have transferred the contact to IMVT team.
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