Notes

Hi Sourabh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9424579156' to talk to you about your concern but could not reach you.

We understand your concern about the return your product 'Osram HID Headlight For Universal For Car Universal For Car' with the order 'OD116304533576226000'.

We're sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by September 08, 2019.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.


Hi Sovraj,

Thanks for writing in and being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '8334849566' and '7003892358' to talk to you about your concern but could not reach you.

We understand your concern that you want to know about the starting date of 'Big Billion Days' sale and its benefits for the Flipkart Plus members.

We're sorry to let you know that we're not be able to provide you a definite time frame for its starting, we would request you to visit our website/app frequently to check details of its arrival.

Also, we'd like to let you know that as a Flipkart Plus member you'll get the benefits like:

1. Free Delivery - Get free delivery on F-Assured products purchased on Flipkart at serviceable pincodes
2. Faster Shipping - Get faster delivery on select products at serviceable pincodes
3. Early Access to Sales - Get access to select sale events such as Big Billion Days, Big Shopping Days etc. for select products a few hours before other customers
4. Priority Customer Support - Experience shorter response time to reach our customer support team
5. Exchange SuperCoins for Offers - Claim great offers on shopping, travel and entertainment
6. Use SuperCoins to buy products - SuperCoins can be used by Flipkart Plus members to buy select products sold by select sellers on Flipkart

Know more about the program and SuperCoins earnings by visiting the Flipkart Plus section of our Help Centre here: http://fkrt.it/t1k2

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.




Hi Abhishek,

Thanks for giving your valuable time over the call.

We understand your concern about the return of your order 'OD116414810924376000' for 'Skyline N-1290 Foldable Hair Dryer'.

We are sorry to hear that the product you've received is defective. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that the seller has refunded Rs.120/- to the Gift Card section of your Flipkart wallet
and Rs.86/- to PhonePe UPI account on September 05, 2019 and it will be credited by September 16, 2019.

To check your available balance please log into your PhonePe UPI account and check the transaction history.

In case of further questions, you can reach Phonepe customer support by writing to [email protected] with the reference number P1909051500474835900503.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN

To track the status of your refund request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Also, we'd like to let you know that you haven't replied to the email sent to you for refund of your order 'OD116158268362235000' for 'Kwality Choco Flakes'. Hence, we've closed the query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.

Refund Update: Thanks for reaching us. Seller has refunded Rs.86/- to your PhonePe UPI on September 05, 2019 and it will be credited by September 16, 2019. In case of any delay, you can reach Phonepe customer support by writing to [email protected] with the reference number P1909051500474835900503.





Hi Sujeet,

Thanks for giving your valuable time over the call.

Happy to help! A copy of the invoice provided by the seller for your 'Redmi K20 (Flame Red, 64 GB)' with the order 'OD116410884188624000' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.





Hi Kavya,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8105618172' '9840048983' to talk to you about your concern but could not reach you.

We understand your concern about the refund of your order 'OD116258445043523000' for 'PMPearl Chocolate'.

We’re sorry to let you know that the seller was not able to process the refund of Rs.513/- for your order based on the account details provided by you earlier.

We’ve sent you a link to update your bank account details through SMS. Please fill in the details at the earliest so that the seller can initiate the refund to your bank account. Once initiated, the refund will be credited to your account as per standard banking procedures.

In the unlikely event of you not having received the link to update your account details, please reply to this email with the below information:

1. Account Holder's Name (should be the same as registered for the order on Flipkart) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-

Hope to hear from you soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Hi Sudhir,

Thanks for giving your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern about the price of the product 'MuscleBlaze Whey Hydro Whey Protein' with the order 'OD116231633064502000'.

We're sorry to let you know that the seller is unable to fulfill your request to avail the product at the price you had ordered before. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

Trust us, it was never our intention to give you an unpleasant experience, you can be sure that we'll take definite steps to set this right. We've discussed with the seller, as they're looking into this and will take utmost care to reduce this kind of instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.