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cx came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.
RPI to PUC-
cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.
QC TAT-
cx asking about return/ refund,req cx to wait 24 hours as QC tat not breached.
UD cases-
cx came on call was asking about order delivery as it was out for delivery didnt deliver// apology done//FNDR filled 24 hour tat shared.
9801442443
pickup not done-
cx came on call was asking about order pickup as it was out for pickup, but didnt pickup// apology done//RL panel filled 2-3 days tat shared.
Fraud call
cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
order status query
cx came on call was asking about order delivery and was saying i got msg it weill be deliver at 9-50am
tell cx that it was out for delivery at this time//req cx to wait soon it will be deliver to u
info given//cx agreed
cx wants to cancel the order // request taken //
cx asking abt refund // asked to check bank statement and request taken // TAT shared
cx want sto know abt delivery date/ order confirmation/ payment made// informed the same
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