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♣$15 avis , $20 budget p/day delay fee
♦charges will be billed to the card used on the rental
•Renter
•Assistant
•Travel Agent
•Additional Driver
•Spouse
•ABG Sales/Support Associate
Note: Customer Service agents MUST verify ONE of the SECURITY ITEMS with the renter/caller before disclosing any information or proceeding with a negotiation. Verify approval items in the chart below. Customer Service cannot release rental information if:
Advise caller to have rental contact Customer Service
•Explain caller did NOT pass security and you verified caller’s information
•Provide the FULL (first/last) name of caller
•Describe (briefly) what caller was requesting
•Use Reason Code 037 and Sub-Reason Failed Security Verification
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