Notes

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.
We are thankful for your continued trust on Flipkart.











23/6/2019
IN1906231424425343863 (inv rnr )
IN1906231427186845655 (inv call)


IN1907152139051836170
IN1907160049240236211 (reassign)

19/07/2019

 IN1907181300478716506
IN1907181325552932273
IN1907172026103805169

20/07/2019
 IN1907181832428802236
IN1907172147180049912
 IN1907182004370946070

20/07/2019
 IN1907202329034421557
 IN1907190100278291720
 IN1907220942442811071
 IN1907221038206845069

IN1907172228206379730 (2)




26/07/2019
 IN1907201834470880845 (1:30)
IN1907211742502077385 (1:50)

IN1907221544358070653 (1:55)

 IN1907232023087586316 (3:45)

 IN1907231738267121027 (3:50)

 IN1907231840199622633 (cancel req)


 IN1907232033261304691 (15 minutes)

IN1907232033261304691 (04:25)



28/07/2019
IN1907231232156919137 (dangerous)






















wait refund


Hi,

Thanks for your valuable time over the call.

As per telephonic conversation, we are sorry to know that the '' you received is not as described on Flipkart. 

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. 

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.      

As specified by you, a return request has been created for the order and a refund of Rs. /- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.   

You’ll receive an email and SMS with the refund details, after which the money will be credited to your ,,,, within …. business days, as per standard banking procedures.  

Please keep the item along with the original product box, accessories and tags ready for pickup by …. as the Wishmaster will not be able to complete the pickup in case any item is missing.  

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


















Buy time

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you. 

We understand your concern about the product ''.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. 

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these. 


We are sorry for the trouble you had to go through.


Please be assured that we'll look into this and get back to you with an update by .

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898


We are thankful for your continued trust on Flipkart.

Hope this helps.



In case the cx is happy:

Thanks for choosing Flipkart.


In negative case:

We are thankful for your continued trust on Flipkart.

For Flipkart plus customer:

Thanks for being a Flipkart plus customer on Flipkart.









Hi,

Thanks for your valuable time over the call and for being a Flipkart plus customer.

As per telephonic conversation, we understand your concern that, you want invoice for your order ''.

We would like to let you know that, a copy of the invoice provided by the seller for your above order has been attached along with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.























Buy time with call

Hi,

Thanks for your valuable time over the call.

As per telephonic conversation, we understand your concern about the product ''.

We are sorry for the trouble you had to go through.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. 

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these. 



Please be assured that we'll look into this and get back to you with an update by .

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We are thankful for your continued trust on Flipkart.

Hope this helps.



















Feedback Survey * 

Only RR without call

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'. Your feedback is really valuable to us and will help us enhance your experience.



Only RR/Csat with call

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.








Csat 

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.