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Tollfree no for language:

Hi Vishnu,

Thanks for your valuable time over the call.

As per the telephonic conversation, we understand that you want a call back in 'Telugu' language.

We are sorry to let you know that we can only assist in English or Hindi at this moment.

However, if you still want to talk in 'Telugu' language, you can call our toll-free number 1800 208 9898 and from there you can select the preferred language.

Alternatively, you can visit our help centre for any assistance by visiting the link: https://www.flipkart.com/helpcentre

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Order cancelled by seller as the order is out of stock:

template : rto > out of stock
tagging : rto > solved

Hi Ratnakar,

Thank you for writing in and being a Flipkart Plus member.

We understand your concern that your order is cancelled without any notification.

We’re sorry to let you know that your order was cancelled by the seller as they ran out of stock for this item soon after you placed your order.

Sorry for the trouble you had to go through.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Hope you understand.

Thank you for choosing Flipkart.

Regards,
Kunika Kunika
Flipkart Customer Support



Tagging : return status . solved
Hi,

Thank you for writing in.

We understand your concern that you'd like to get refund for the product 'HAWK Pro Knee Guard'. We're sorry for the trouble you had to go through.

As per our records, we see that you've created return for replacement.

We'd like to let you know that the seller has canceled your replacement request since you wanted refund and it will take 48 hours to complete the cancellation process.

Once the status is completed you can create a return from your end, if you face any issue while creating return kindly write back to us so that we will help you further.

Hope this helps.



For pincode issue:
template : pin
tagging: pin code: solved

If promised date is crossed and product is out for delivery:
template : out for delivery

order is not delivered to customer: it is cancelled by cx(self serve)
template : draft the template by yourself(order is cancelled by your side)
tagging: reconfirmed : solved

customer want to know : where you have refunded the amount
template : refund initimation
tagging : refund status enquiry : internal update

in case of refund > if it is 1st mail and cx did not receive the call:
template : RNR and sms
tagging : bank detail : internal update



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If customer not getting EMI debit option: from yoda > debit card emi > processing and tagging:
Inform the Customer to send an SMS 'DCEMI' to 57575 to check eligibility and customer will receive an SMS immediately with an update. Post which Customer will get an SMS if they are eligible with the bank name details and if they are not eligible, the same will be communicated and ask the customer to get in touch with their respective bank.