Notes

Cx amount is debited but not received the order
template : failed
tagging : payment awaiting

Hi Aruna,

Thank you for writing in and being a Flipkart Plus member.

We understand your concern that your amount has been debited but you have not delivered the order 'OD116100875512616000'.

We would like to tell you that your order didn't go through as the seller has not received the payment for the order OD116100875512616000 due to a system error.

However, we see that amount of Rs. 915/- has been refunded to your PhonePe account on July 27, 2019 with the reference number: P1907270002354523090299. It will be credited by July 30, 2019.

If you do not receive the refund please contact Phonepe support team.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

Thank you for choosing Flipkart.



cx want to make changes in his account like phone no, email id etc
template : account
tagging : Account Related >> Account Info Change >> Contact Number Change >> Solve)

Hi Rajendra,

Thanks for getting in touch.

We understand you want to change your phone number.

Updating/changing the registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new registered phone number and select 'Add'
• A verification code will be sent to your old and new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thank you for choosing Flipkart.


cx received message that his address is incomplete whereelse that is correct address and order is delivered to cx came to know after making the call to cx
template : delivery confirmation
tagging : Order status related > Wants to know the reason of re-promise

Hi Deepak,

Hi Deepak,

Thank you for your valuable time over the call and being a Flipkart Plus member.

We understand your concern that you received a message for the incomplete address where else it was the correct address.

Sorry for the trouble you had to go through.

We would let you know that the courier service provider has confirmed that the shipment of 'Flipkart SmartBuy Tempered Glass Guard for Asus Zenfone Max Pro M1' was delivered to you on July 27, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thank you for choosing Flipkart.

Regards,
Kunika Kunika
Flipkart Customer Support

unforseen
template : drafted self
tagging : cx not aware of cancellation
Hi Sushmitha,

Thank you for writing in

We understand your concern that you have not got the order 'OD116013808868746000'.

We are sorry for the trouble you had to go through.

We would like to let you know that the order has been cancelled due to unforseen reason. If you’d like, you can place a new order for the product.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thank you for choosing Flipkart.

Regards,
Kunika Kunika
Flipkart Customer Support


cx not delivered product as it is cancelled due to 'Aged beyond limi'
template > rto > Aged beyond limit Undelivered- Pick up time elapsed
tagging : Order Modification > FK Cancelled Order > Customer not aware of Cancellation