Notes

Hi,
Thanks for your valuable time over the call and being a valuable Flipkart plus member .
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Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you are facing an issues with your product ''.

We're sorry for the trouble you had to go through.

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As per our telephonic conversation,

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We're sorry to let you know that the seller will not be able to provide you the compensation as it varies from seller to seller.







Hi Vikas, 3

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '6360133725, 6360481386 ' to talk to you about your concern but could not reach you.

We understand your concern that you want invoice of your order 'OD304753628191473000'.

We're sorry for the trouble you had to go through.

Happy to help! A copy of the invoice provided by the seller for your 'Moto G Turbo Edition' has been attached with this email address.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’ The invoice will be sent to your registered email address used while placing the order. It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder. Hope this helps. Thanks for choosing Flipkart.







Hi Sourav,

Thank you for your valuable time on call.

We understand your concern that you want invoice of your order 'OD115753208255045000'.

We're sorry for the trouble you had to go through.




We hope to hear from you soon.

As per your confirmation, we're closing this case right now. If you have any further query, please write back.






Hi Mohammed, 


We understand your concern about payment for your product 'Redmi Note 6 Pro (Black, 64 GB)'.

We are sorry for the trouble you had to go through. 

We'd like to let you know that we request you to wait for 24 hours, either the order will be approved or you will receive the refund notification.

If you have any further query, please feel free to contact us.  
Hope this helps.


Hi Prasanta,

Thanks for writing in.

We understand your concern about Cashback with your product 'Jockey Women Bikini Blue Panty '.

We're sorry for the trouble you had to go through.

Please be assured that our concerned team look into this and get back to you with an update by July 05, 2019. 

Hope this helps.



Hi Balkar, 

Thanks for the valuable time on call.

We understand your concern about cancellation for your product 'Redmi Note 5 Pro (Black, 64 GB)'. 

We're sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item. 

Hope you understand.




Hi,

Thank you for writing in.

We understand your concern that you want to cancel the product 'sleepwell Simple Bed/Sleeping Pillow Pack of 2'.

We are sorry to let you know that due to some technical error we are unable to cancel your order.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update within 24 hours.

Hope you'll understand.


Hi Bandi,

Thanks for the valuable time on call.

We understand your concern about deducted payment for your order.

We’re sorry to let you know that your order 'Honor 7A (Blue, 32 GB)' on November 06, 2018 was unsuccessful even though the amount was debited from your Debit card.

The refund of Rs. 7999/- has been initiated and as per standard banking procedures, it will be credited to your bank account within 08 business days.

We would like to thank you for your understanding.




We're sorry to let you know that we taken your complaint as a feedback to shared with our concerned team and they're looking into this and they'll take utmost care to ensure this does not happen again.



Hi Tain, 

Thanks for writing in.

We understand your concern about cancellation for your product 'Titan 95058WM02 Whimsy Watch - For Women'.

We are sorry to let you know that your order was cancelled due to some unforeseen issue faced by the courier service provider.

If you still buy this product, you can place a new order.

However, we'd like to let you know that the seller has refunded Rs. 5648/- for your order OD113600976411487000 to your Debit Card on October 27, 2018. This will be credited to your account by November 06, 2018, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Hope this helps.



 Hi Pradeep, 

Thanks for writing in. 

We understand your concern about reinstate for your product 'Flipkart SmartBuy Back Cover for Honor 7A '.

We are sorry to let you know that your order was cancelled by the seller as requested by you with the reason stated as 'Purchased Mistake'. 

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order.

Hope this helps.


Hi Ankit,

Thanks for taking the valuable time on call to let us know that we were able to help you out. You've made our day!

We'll always do our best to make sure that you have a great shopping experience.

As per your confirmation, we're closing this case right now. If you have any further query, please write back to us.

Hope to see you back again soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. 

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. 

Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9415786086, 9538364217 ' to talk to you about your concern but could not reach you.

We understand your concern about cancellation for your product ''.

We are sorry to let you know that your order was cancelled by the seller as it was rejected by you at the time of delivery.

If you still buy this product, you can place a new order. 

Hope this helps.

Hi Babita,

Thanks for the valuable time on call.

We understand your concern that you want to cancel your order 'OD113794006744225000'.

We're sorry for the trouble you had to go through.  

We'd like to let you know that your order has been cancelled by the seller as requested by you and you would have received a confirmation for it. 

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. 

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. 

Hope this helps.



Hi Bhagya,

Thanks for the valuable time on call.

We understand your concern that you are facing an issues with your product 'Motorola One Power (Black, 64 GB)'.

We're sorry for the trouble you had to go through.

Since the product was delivered to you on October 22, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here's the brand's authorised service centre support link :-   https://www.prestigesmartkitchen.com/service-locator

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you. Hope this helps.

Hope we've been able to resolve your concern.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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Hi,

Thanks for writing in.

We understand your concern that you want to know about refund for your ''.

We'd like to let you know that the seller has refunded Rs. /- for your order '' to your PhonePe UPI on November , 2018. This will be credited to your account by November , 2018.

f you do not receive the refund by this time, you can write to PhonePe on [email protected] or call them on 01246789345 with the refund reference number: P1907010404214491766051 .


We'd like to let you know that the seller has refunded Rs. /- for your order to your PhonePe wallet on November 01, 2018. This will be credited to your account by November , 2018. 

You can check PhonePe wallet available balance here: http://fkrt.it/bqrfRzNN

Hope this helps.



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Hi Saurav,

Thanks for writing in.

We understand your concern that you want invoice for your product 'Moto E (2nd Gen) 3G'.

We are sorry to let you know that we are unable to send you invoice due to technical issues.

Please be assured that we are looking into this and get back to you with an update within 48 hours.

Hope you will understand.









Hi,

Thanks for the valuable time on call.

We understand your concern about cancellation for your product 'Power by Bata PW SLIDER Running Shoes For Men'.

We are sorry to let you know that your order was cancelled by the seller as requested by you with the reason stated as 'Long Delivery Promise' and you would have received a confirmation for it.

If you still buy this product, you can place a new order.

Hope this helps.












Hi Sushmith,

Thanks for the valuable time on call.

We understand your concern about your product 'Rebuilds Hair Building Fiber - Black'.

We're sorry to let you know that due to some technical issue the seller is unable to create a return for your product.

Please be assured that our concerned team look into this and get back to you with an update within 24 to 48 hours.

Hope this helps.



Hi Mohd,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9121090716' to talk to you about your concern but could not reach you.

We understand your concern about your order 'OD112542604616900000'.

We're sorry to let you know that as per our records we see that your order has been already cancelled by the seller as it was rejected by you at the time of delivery.

However, if you concerned about any other product. We request you to please write back to us, we'll surely help you out.

Hope this helps.






Trust us if there is an option with us, we could have definitely helped you out as you are one of the valuable customer for us.

If you face any issue with the replacement product please get back to us or call our toll-free number 1800 208 9898, we'll surely help you out.





Hi,

Thanks for writing in.

We understand that you want a callback from our side.

We're sorry to let you know that we're unable to find your contact number in your registered email.

We request you to please write back to us with the exact issue or contact number within 72 hours. So that w can assist you further. You can also share an alternate number so that we can reach you on.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898.

Hope this helps.




Hi,

Thank you for writing in.

We understand that you want a call from our side.

We're sorry to let you know that we're unable to find your contact number using this account.

We request you to write us back within 72 hours with the contact number or exact issue you are facing so that we can assist you further.

However, you can contact us on our toll-free number 1800 208 9898 for any support.

Hope this helps.



Hi Rashmi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9546439678' to talk to you about your concern but could not reach you.  

We understand your concern that you'd like to return the product 'CVANU Decorative Wallpaper'.

We're sorry to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfill your return request. 

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

We would like to thank you for your understanding.



Hi,

Thanks for the valuable time on call.

We understand your concern about cancellation for your product 'Redmi Note 7 (Sapphire Blue, 32 GB)'.

We're sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item.

However, We are happy to let you know that the seller has refunded Rs. 8999/- for your order OD115471678151764000 to your Debit card on May 15, 2019. This will be credited to your account by May 27, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 130042863608.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Hope you understand.