Notes

We understand that how upsetting it would be that you haven't received the right order '' for the product '' and we are sorry for the trouble you had to go through.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

We would like to let you know that the seller will not be able to accommodate your request to change the delivery address as the product has already been shipped.

This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

Trust us if there is any option to change the delivery option at the moment, we could have help you out as we did for our valuable customer's like you.

We assure you that we'll follow up with the courier service provider so your product reaches you at the earliest. In case if you need any further assistance, please reply to this mail with the concern you wish to know so that we can check and help you out in the best possible way.

We understand your concern that you wish to change the email address for your Flipkart account.

We assure you that it was never our intention to give you this unpleasant experience.

We're sorry for the delay in response and understand the disappointed caused to you.

We would like to extend our sincerest apologies for the negative experience that you had with our service. Also, we understand your disappointment which might have caused you.  

If there is anything else we could do for you, please write back to us with your queries as we are available 24/ 7 to help you out.

Thank you so much for emailing us and we are very sorry for the delay in response.

For bring a smile on your face we requested the seller to initiate the refund as early as possible, as we always tried to provide the best solution to our valuable customer like you.


We totally understand the amount of disappointment caused to you about the delivery of your product 'Safari JERSEY 26L NAVY BLUE BACKPACK 26 L Medium Backpack'.

We are always tried to bring the smile on our valuable customer like you.

We are sorry about the difficulty you encountered recently about the exchange.

Its our privilege to have you as our valuable customer and your cooperation and support all we need at this point of time. 


We're apologizing for the delay in response. This is not the kind of service we would want to provide to you. Feedback has been shared on this and they are working harder to ensure that you have a seamless shopping experience during your next purchase from them.

As you are one of our valued customers, your satisfaction is one of our primary concern. We want to assure you that additional measures are put in place so this does not happen again. We appreciate your patience and understanding in this matter.
We are glad to help you with your concern.   

We would like to tell you that, delivery times are influenced by product availability, geographic location of the seller, your shipping destination and the courier partner's time-to-deliver to your location.



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Thanks for writing in and for being a valuable Flipkart plus member

Thank you for your valuable time over the call and being a Flipkart plus member.


In case the cx is happy:

Thanks for shopping with Flipkart / Thanks for choosing Flipkart.

In negative case:

We are thankful for your continued trust on Flipkart.

Thanks for being a Flipkart plus member on Flipkart.




In context of being our loyal and valuable customer, your kind understanding is highly appreciated in this regard.