Notes

Hello, $contacts.name.first,. I definitely understand why you contacted us about **** . It’s very important. Allow me to take a look at what I can do.

I understand the importance of your order for you. I'm a customer too and if that happened to me, I'd like someone to take care of it.

Perfect! You are more than welcome. Your satisfaction means everything to me and I am happy to take care of you. I just want to make sure you received the best customer service that you deserve, please let me know if you have additional questions.
Please let me know if I have resolved this the best way as you deserve or if you have additional questions for me.

COMPENSATION
To make this up, I'd like to process a refund discount of ******. I understand it is not the order it self, but I really want to provide a small compensation due to this. Please let me know how may I proceed.

I'm creating a unique code for future credit which is good for the next 90 days. It will give you $ off a future order. Your new order must be $ or more to apply the code. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed.

MP
I was able to confirm this order is sold and shipped by one of our market place sellers. I'd like to ask you if you can give me the opportunity to receive the best assistance regarding your order from ****, allow me a few moments to escalate this issue directly to them. You should receive a response via email within 24 hours. Since this inventory is fulfilled by them, this is why I'd like to escalate this to them. Would this be okay for you?

I have escalated this on my end. Be assured that we back up every single item sold on our web site and you will receive the satisfactory resolution as promised, ****.
I was given this reference number ****, just in case you don't receive the response and is not in your spam folder, please contact us back to see what the resolution was.

TIER 2 MP
Please let me tell you, we have an special team called "Customer resolution team". They are in charge of this kind of market place orders. I'd like to ask you if you can give us the opportunity to fix this.
I'd like to ask you if you can contact us back during business hours, to transfer the new chat session to them. Their operation hours are from 7:00 am to 10:00 pm CST. I have added the proper notes so they can start working on this, you may provide our chat reference number when you contact us back: *****.

DELAY
I am sorry to tell that as much I'd love to expedite this, the system does not even give me the option. Is just that we depend of several departments to fulfill an order, and the delivery date will be provided depending on the carrier's availability and how far the warehouse is. If I could do it, believe me, I'd definitely do it. However, I hope you can understand that a s chat agents we have some limits.

STORE PICKUP EMAIL
I have tracked your order and it has been delivered to the store on **** . You can confirm this information by clicking the following link:
Sometimes, due to system errors on the store's end, the order is not scanned properly. As a result, the pickup email is not sent and the associates are not able to pull up the order.
To confirm this pickup, I kindly suggest to call the store at **** and you may ask for the associate who signed for the order. Be advised to provide the tracking number, which is: *******. If they are not able to pull it up, you may request to speak with the manager, as the tracking number confirms it has been actually received by them. As a proof of delivery, I can also send a transcript of this chat if you want me to.
Or, if they are not able to pull it up, I can process a replacement or a refund. Please let me know how may I proceed.

FINANCE HOLD REVIEW
I was proactive and I have sent an alert to our verification team, so this can be verified as soon as possible. If you would like to expedite this process, you can also send to our verification team an email at [email protected] with our chat reference number: ****, so they can verify directly with you the additional information needed. Be advised this is only for your own security.

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TRACK ORDER
In order to track your order placed from a Guest account, please click the following link:
https://www.walmart.com/account/trackorder
1. Enter the last 6 digits of your order in the first box, then, enter your email address in the second box. From there, you will be able to check the order details.

SYSTEM ISSUES
At this time, we are making some changes to our site, so you may experience some issues due to this. We’re always working hard to give you the best online experience possible, but I am really sad to inform you that we are having problems with our site at this time. Please be assured that we are working as quickly as possible to get our site up and running smoothly again. My recommendation is to place the order within 24 hours. If you still are unable to place the order, please call us at 1-800-966-6546. A phone agent will be more than happy to place the order for you. They will be your best option if this happens, since they have access to payment information that a chat agent is unable to. This is to guarantee the best experience and safety for our customers.

MISSING PARTS
$contacts.name.first, I can imagine how confusing it can be not get everything you were expecting. I was checking all the options we got and for the moment we can not replace just a part or parts of an item.
The thing is that the manufacture provides to our warehouses the boxes closed, and we are not able to request to the warehouse to open those boxes and to send them in a small box. The system only allows me request a new closed box. However, I was proactive and I checked other options in order to help you.
An option can be for you to contact the manufacturer ********** at ******** to see if they can provide you the missing part of the item. This will be the fastest way to receive your missing part, as most manufacturers prefer to speak with customers directly and they might have some spare parts. What I can do right now from my end is to send a complete replacement for the set and you would just need to return the incomplete item; Or in order to avoid you the return process, I can offer you a 10% discount of the amount charged if you would like to keep the item. Please let me know what would work best for you

FAILED CANCELLATION REQUEST
I understand that when you requested the cancellation for this shipment, you expected to be cancelled right away. Then, realizing it hasn't been cancelled and that it has shipped is not fair. I am a customer too and if that happened to me, honestly, I'd be the same way.
Please let me tell you what happened. Every time you request the cancellation, we sent the request immediately to the warehouse. However, since they fulfill million of orders per hour, sometimes, when they check the cancellation request, your shipment is already packed with the rest of the shipments, or has been already picked up by the carrier. Even though we send the request a few minutes after placing the order, due to the high volume of orders, the request has the possibility to fail. As a result, the order ends shipping. This is why we request a time frame of 48 hours.
However, I was proactive and I checked other options in order to help you.
((((cwrongadd))))
Another option will be to contact us back during business hours, so we can contact the carrier for you and place the stop shipment request directly with them. Or, you can simply refuse the package when it arrives. Once the item is returned to our return center, the refund will be processed.