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We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.
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In case the cx is happy:
Thanks for shopping with Flipkart / Thanks for choosing Flipkart.
In negative case:
We are thankful for your continued trust on Flipkart.
For Flipkart plus customer:
Thanks for being a Flipkart plus customer on Flipkart.
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We're sorry for the delay in response.
We're sorry for the trouble you had to go through.
Thank you for your valuable time over the call.
Thank you for your valuable time over the call and for being a valuable Flipkart Plus member.
We're writing in continuation to you of our previous email.
Thanks for writing in and for being a valuable Flipkart Plus member.
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We're sorry for the negative experience that you had with our service. Also, we understand your disappointment which might have caused you.
We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these. As you are one of our valued customers, your satisfaction is one of our primary concern.
Trust us if there is an option with the seller could have definitely helped you out. As you are one of the valuable customer for us.
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CSAT Script (WFIU Cases)
A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can also rate our conversation experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.
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RR Script and csat (All the solved cases)
A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.
You can also rate our conversation experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.
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RR Script
A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.
Your feedback is really valuable to us as it will help us enhance your experience.
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