Notes

Ringing -

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

So we request you to write back to us with your exact concern to assist you accordingly and let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email within 72 hours.

You can also share an alternate number so that we can reach you on. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

We hope to hear from you soon.

Thanks for choosing Flipkart.

Buy time -

Hi Kathiravan,

Thanks for writing in.

We understand your concern about the refund for your order 'OD112913355384625000'. We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by August 11, 2018.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We ensure you that, feedback will be shared to our seller and our concerned team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

If you have any further query you can write back to us, we will be happy to assist you.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

Hope this helps.

Thanks for choosing Flipkart.

Csat -

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

Since we didn’t want to keep you waiting, we’re responding through this email.

(I understand that this is not what you expected, We really don't want our customers to go through this.)

Since you have contacted us after very long time, so the seller is unable to provide refund for the product. If you will contact us within the return policy, the seller will surely accept your return request.

Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.

Also, we deeply regret for the same and will make sure that this kind of issue will not happen again in the future.

We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We're sorry for the unpleasant experience that you had with our service. Also, we understand your disappointment which might have caused you.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We ensure you that, feedback will be shared to our concerned team to minimize such issues which adversely affects the experience of our valued shoppers.

In context of being our loyal and valuable customer, your kind understanding is highly appreciated in this regard.

If you have any further query you can write back to us, we will be happy to assist you.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

Thanks for shopping with Flipkart.

Thanks for choosing Flipkart.

We are thankful for your continued trust on Flipkart.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

You can be certain that your details are safe and you can continue to shop with confidence.

We understand that you're upset about the delivery of your order. We have been trying to do our best to help you out and would request you to please try to understand.

We know how hard it is to trust for you now. However, we have done our best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

We do not want to make any fake commitment this is the reason, we have done our best and have shared the same information that has been shared by the seller with us.


(Survey)

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


Call survey (csat)

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate us on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

(solved survey only)

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'

Your feedback is really valuable to us and will help us enhance your experience.

Closing mail -

Hi,

Thanks for your valuable time over call.

As per telephonic conversation, you have confirmed that your issue has been resolved hence we are closing this query. We are sorry for the delay in response.

If you have any further query, you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Call back -

Hi,

Thanks for the valuable time on call.

We understand that you want a Telugu language callback from our side.

We're sorry to let you know that we have only English and Hindi language at the moment.

We'd like to let you know that you can call our Toll-free number 1800 208 9898 and there you can choose your preferred language.

Hope this helps.

Cardless credit new -

Hi Mohammad,

Thanks for your valuable time on call and being a Flipkart plus member.

We understand your concern that you are unable to use the Cardless credit. We are sorry for the trouble you had to go through.

We request you to visit 'Cardless Credit' section under 'My account' and scroll down to the end of the page. You will see the message and get to know about the finance partner.

If the message says 'Cardless Credit Powered by Kissht': so we would like to let you know that currently, this payment mode is limited only for select products sold by select sellers. Rest assured, we are working on having this payment mode available for a wide range of products.

Not to worry, you can choose from a host of payment modes available to buy your favourite products.

We ensure you that, feedback will be shared to our concerned team to minimize such issues which adversely affects the experience of our valued shoppers.

If you have any further query you can write back to us, we will be happy to assist you.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

We would like to thank you for your patience and understanding.

Thanks for choosing Flipkart.

Shipping charges flipkart plus -

Hi Sharan,

Thanks for your valuable time on call and being a Flipkart plus member.

We understand that you'd like to get free delivery of your favourite products. We are sorry for the delay in response.

We would like to let you know that Flipkart Plus is a customer benefits program that offers customers numerous benefits like free and faster shipping for select products at serviceable pin codes.

Also, we would like to let you know that shipping charges vary based on sellers and products. You can get free delivery for purchases made from sellers with a 'Flipkart Assured' badge for purchases above ₹ 500. Some products like the wide range of books listed on Flipkart will have no delivery fees at all.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on 'Flipkart Assured' click here: http://www.flipkart.com/flipkart-assured

We ensure you that, feedback will be shared to our concerned team to minimize such issues which adversely affects the experience of our valued shoppers.

If you have any further query you can write back to us, we will be happy to assist you.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

DEBIT CARD EMI AVAILABLE


Hi,

Thanks for writing in.

We understand your concern that you want to avail the EMI payment mode on Debit Card.

We'd like to let you know that this offer is available for few selective Customers who have account with AXIS/HDFC/ICICI/SBI.

We'd also like to let you know that EMI on Debit Card payment is available on selected sellers and products and the same will be mentioned in product page.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your homepage.

Moreover, you can check your eligibility by sending an SMS 'DCEMI' to 57575 to check eligibility.

Therefore all eligible customers will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

However, if you are not seeing the offer then we request you to contact the respect bank to get the Pre-approved EMI for debit cards.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email.

Hope this helps.

delay in delivery -

Hi Akhil,

Thanks for writing in.

We're sorry for the delay in delivery for your product ''.

Please be assured that we're looking into this and will get back to you with an update by August 23, 2018.

We would like to let you know that the seller has provided the Rs.100/- to the Gift card section of your Flipkart account and it can not be transfer to your bank account and you can use this amount within a year to shop for products sold by any seller on our website or app.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery.

We ensure you that, feedback will be shared to our seller and our concerned team to minimize such issues which adversely affects the experience of our valued shoppers.

If you have any further query you can write back to us, we will be happy to assist you.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre call our toll-free number 1800 208 9898.

Hope this helps.

return wait -

Hi Raja,

Thanks for your valuable time on call.

We're sorry to know that you have received incomplete product 'Crochetin Woven Phulia Pure Cotton Saree'.

We would like to let you know that the seller will not able to provide the replacement for the product because the product is not in stock with the seller at the moment.

However, you have confirmed on call that you want to wait for the product to get back in stock and you will initiate your return afterwards yourself so we request you to initiate a return for your order using our app or website.

If you want to create return for the product how to return the product.

It's really simple! Just follow these steps:
• Log in to your Flipkart account
• Click on 'Orders'
• Select the product and click 'Return' We'll send you an email and SMS with all the details you need.

Hope this helps.