Notes

1.In MPS category, customer contacts regarding installation done and technician confirmed the defect/damage(Part only). Replacement will be provided to the customer or part will be shipped separately?
line item is created with tags such as ‘R1,R2,R3’ etc and selling price is 0’(Zero) on SA, inform the customer that the defective or damaged part will be shipped to the customers separately and will be delivered by Promise date
2. Customer had purchased a trimmer worth of Rs. 852/- and wants to return to get refund for the same. (Reason: Because wants to purchase another model of the same item).What action needs to be taken and what information needs to be shared with the customer?
Ans – wrong ordered
3.Customer wants to return the product and saying that have not received the MRP tag with the product (Brand: Diesel). What action should be taken?(Information + Tagging)

4.Customer said that order has been cancelled by Flipkart please deliver my order. (Order cancellation reason : Terminator::Rejected by customer). Where we will tag the incident?
Not aware
5.If the customer order has been cancelled due to the reason ‘Incomplete address’? Where we will tag the incident?
incorrect
6. If the Transaction status is successful but order not confirmed and the refund details are available. Where we will tag the incident?
failed
7.If the customer is concerned about the authenticity of a product sold on Flipkart.com? What will be tagging for the scenario?
cancellation
8. Customer contacts and stating  that the installation is completed for the ‘Mi LED TV’ but the installation service status on ‘Service Timeline’ is Cancelled? What needs to inform customer and what will be the tagging?
Apologize to the customer as the status is wrongly updated as cancelled and inform that the status cannot be changed as completed now, however, since the installation is already completed, the issue stands resolved.

Tagging: Installation,demo and other services >>> Enquiry about services >>> Installation/uninstallation related info