Notes

Thank you for contacting Customer Care. My name is Bryan, I will be assisting you right away.

The driver is in the process of picking up the order and to allow the full ETA for delivery.

I apologize for the inconvenience. Unfortunately, the driver left your address without attempting to contact you. I will process the full refund of your order.

I apologize for the delay, the driver is in the process of picking up your food. You should expect a call or text from the Driver, and if you don't receive a call from the driver within 15 min, please contact Customer Care.

I apologize for the delay, the driver is running toward you with your food. You should expect a call or text from the Driver, and if you don't receive a call from the driver within 15 min, please contact Customer Care.

I apologize for the delay, the driver is running toward the restaurant, and the restaurant hasn´t prepared the order. They will be warned as soon as the driver is nearby from them. You should expect a call or text from the Driver, and if you don't receive a call from the driver within 15 min, please contact Customer Care.

Unfortunately, in this case, I'm not able to add/remove items from your order, but I can request the driver to get them for you.

Hey, Gubhub here! Please contact the diner Brooke B from the order regarding the restaurant Taco Bell ASAP.

Grubhub here! Grubhub is attempting to get an updated ETA for 's order from but can't reach you by phone. Please contact the diner as soon as possible to let them know what time the order is expected to be delivered. Thanks!

Missing Item
I'm very sorry for the trouble. Unfortunately, the driver does not have your missing items. I will process a refund of your missing items.

I'm very sorry for the trouble. I will process a refund of your missing items.

I'm going to process a refund in the amount of $ back to the original payment method, you are going to receive the money up to 5 business days.

Blocked Account
I apologize for the inconvenience. Unfortunately, your order has been blocked. You will not be charged. You may see an authorization hold, which will fall off within 24 hours.

I apologize for the inconvenience. Unfortunately, in this case, I'm not able to add/remove items.

I apologize for the inconvenience. Grubhub counts with 3 types of order: Delivery order, pick up order and schedule order.

Due to environmental consequences and environmental regularization laws, restaurants are no longer obligated to send utensils or straws. If you need them, please ask for them on the special instructions the next time.

Common actions
Check the status of the order
Check Most recent ETA and original ETA
Check related tickets
Check the map
Call the restaurant
Call the driver
SMS the driver
Notify the diner
Granted the proper concession

Missing Item
Incorrect Item
Incorrect Order
Food Damaged
Food Temperature

Refund on resto

@dcare mileage update on ticket {}. I sent the macro. Thank you!
Driver's name: