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Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. Let me inform you that I've researched your order and according to our carrier information and this package was delivered on DATE but since you didn't receive it I have determined that it was lost after delivery. So in order to correct it as soon as possible, would you like me to send you replacement?
LIT
Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. I’ve tracked your order, and unfortunately I don’t see any movement on the package. Your package may have been lost. I will document this in order to investigate what happened with this package. So in order to correct it as soon as possible, would you like me to send you replacement?
Missing from box
Thanks for your patience. I truly apologize for the inconvenience caused you $contacts.name.first. After checking the order carefully I can see that this item is missing from box, I will definitely share this information with the appropriate team to improve our package service. So in order to correct it as soon as possible, would you like me to send you replacement?
HELP
You're welcome. I want to make sure that I solved all your questions, please let me know if is anything else that I can help you today?
CHECK
Before the system close the chat due inactivity, I want to make sure if you still here?
MP
After checking the order carefully I can see that this item is sold and shipped by Marketplace seller so in order to receive the best assistance regarding your order from them, allow me escalate this issue directly to them. You should receive a response via email within 24 hours, is that okay?
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