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Hi,
Thank you for valuable time over the call.
We understand your concern that you want to know about the 'Buyback Guarantee'.
We are sorry for the trouble you had to go through.
We would like to let you know that Flipkart 'Buyback Guarantee' will offer you a minimum assured value when exchanging your phones bought on Flipkart. This policy will ensure that you get the best exchange value for your old phone along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.
The applicable tenure for the policy is 6-8, 9-12 months from the date of delivery, each tenure will have a separate discount value. As we checked and found that you are eligible to claim the Buyback Guarantee.
Steps to redeem 'BuyBack Guarantee'
- You can log in to their Flipkart account used while placing the order for the old phone
- Select the new product they wish to purchase
- Get the buyback value as an exchange discount on the new purchase
Important points to note:
- Brand and model of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee policy
- The IMEI number of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee Policy.
- The phone should switch on and should be in the ON mode for a minimum of 30 seconds without being connected to a charger
- Phone screen and the body of the phone should not be damaged or broken. Products with the following issues will not be picked up:
- Dead pixels, spots, lines or static on any part of the screen/display
- Cracks on the screen or light emitting from the side of the screen
- Cracks on the panel, dents in the body, swollen handsets and devices with missing buttons missing
- Devices with damaged charging port.
- Original box, charger, headphones and accessories to be returned are in good condition
- Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated).
- In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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