Notes

🙏CHAT ETIQUETTE'S:🙏

INTRODUCTION:

Hi, my name is Pritpal and I'll be helping you with your request.
Hi, my name is Pritpal and I'll be assisting you today.
Are we connected?

HOLD:-

Please give me a minute or two while I help you get it sorted out.
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Please bear a minute or two while I am requesting the seller for the return request.
Please bear a minute or two with me.

ALTERNATE NUMBER:

Please share an alternate number if you have any.
The alternate number will be helpful to reach you in case the primary number is not working.
Would you like to share an alternate number?
Please confirm that this your alternate number ''.

NO REPLY FROM THE CUSTOMER:

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

Since I have not heard from you for a while, I am escalating the issue to the team without the alternate number.

GESTURE OF THANKS

It's nice talking to you and my pleasure assisting such an amazing customer like you.

I am glad that I could help you and you have been a very understanding customer.

BRANDING

000, thanks for choosing Flipkart.

f🚚DELIVERY RELATED🚛 IN1906161237242756999 subhod

Shipping charges of Rs. 45.0 will be refunded to the customer within 24 hours of successful delivery

I am sorry to let you know that I am not able to share the current location of your order as not able to track your order due to technical issue.

🚀Out for delivery🚀

You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS.

I would like to let you know that a Wishmaster from Ekart Logistics is already on the way to deliver the product and it’ll reach you by 7 pm today.

I would like to let you know that a Wishmaster is already on the way to deliver the product and it will reach you by 7pm today.

Also, the Wishmaster will call you only if he is unable to locate your address.

The tracking id for your order is 'xxx'.

Not to worry, alternatively you can contact the Wishmaster and can also coordinate the same to him.

==You can reach the Wishmaster delivering the product at the contact details that will be shared with you through an SMS once the item is out for delivery.

You would also receive an SMS with Wishmaster contact detail, once your product will be out for delivery.

You will also receive an SMS with the name of the Wishmaster's contact details, once your product is our for delivery.

You may call that number and dial in the PIN to speak to the Wishmaster to know more about the status of your shipment, once your product will be our for delivery.

I would like to let you know that once your product is out for delivery, you will receive an SMS with the Wishmaster details.

I want to let you know that I am not able to share the Wishmaster's contact detail as do not have at the moment.

You can reach the Wishmaster at Bridge Number: 03366760005 with PIN: 152.

If your product would not be delivered by 7pm today, you will get an update on or before May 16, 2019.

I want to let you know that shipping charges of Rs. 45/- will be refunded by the seller to Gift Card section of your Flipkart account within 24 hours of successful delivery and you can use this amount within a year to shop for your favourite products on Flipkart.

I want to let you know that a amount of Rs.100/- will be refunded by the seller to Gift Card section of your Flipkart account within 24 hours of successful delivery and you can use this amount within a year to shop for your favourite products on Flipkart.

I am sorry to let you know that not able to share the Wishmaster's contact detail as not available at the moment.
/// We're sorry that the Wishmaster details are currently not available

I am sorry to let you know that you can only contact Wishmaster by dialing Bridge Number: 04045206046 with Pin: 158 form your primary contact number 8978252356.


💝special💝


I am sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.

Please be informed that your urgency will be mentioned to them and they will try to deliver your product as soon as possible.

The seller is working closely with their courier service provider to make sure your product reaches you at the earliest.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

As soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

If you may not be available at the time of delivery, need not to worry the courier will try to reattempt your product two more time.

Please be assured that the seller will do their best to have the product reach you at the earliest.

🚲Priority🚲 😈👿

(Customer name), while I understand that you want to get your order sooner,

I’d like to let you know that the delivery date of an order or an item depends on many factors like the seller's location, your delivery address, and the type of product.

Although we'd like you to get your order sooner, it’s not something we can promise as the sellers and their partnered courier service providers need some time to process, ship, and deliver your order.

You can be sure that the seller will do their best to make sure that your order reaches you by on or before May 12, 2019.

🧸Not Delayed🧸

Also, I would like to let you know that the product is not delayed, it is standard time taken by the seller and the courier service provider to deliver the product to your address.


We understand that you'd like your order delivered at a specific time frame. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order reaches you on or before promised date.


Shipped:

I understand your concern that you'd like to know the status of your product ''.

I am sorry for the trouble you had to go through.

I would like to let you know that your order has been shipped by the seller and it will reach you by May 13, 2019.//


The tracking ID of the product is 'FMPC0506849384' and you can check your order status here: http://fkrt.it/bqWLi~NN


Approved:

I understand your concern about the delivery of your product 'Syska H15 Bluetooth Headset with Mic'.

I am sorry for the trouble you had to go through.

I would like to let you know that your order has not been delayed.

I would like to let you know that your order has been approved by the seller and will reach you by April 15, 2019.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN


Once the order will shipped, you will get a notification along with the tracking details on your registered contact number and Email ID.

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.


Please be assured that we are looking into this and coordinating with the seller's partnered courier service to deliver your order on priority basis.

I want to let you know that the delivery option to collect from delivery hub is not available on your order.


As I checked your issue has already escalated and you will get an update by May 15, 2019.


I would like to let you know that your producs 'Mi 20000 mAh Power Bank (PLM06ZM, 2i)', ''has been approved by the seller and will reach you by April 15, 2019.

I am sorry to let you know that not able to give the courier hub as this delivery option is currently not applicable on your order.

I would like to let you know that the Ekart Logistics not give the pickup receipt.

I am sorry to let you know that your product could not be delivered on May 24, 2109, due to unforeseen courier related issue.

I am sorry to let you know that as per seller's 10 days replacement policy, the seller can only provide you replacement for the product.

If you would not able to collect your order during first attempt, No worries, they'll make 02 more attempts to deliver your shipment. The next delivery attempt will be made in 01 business days.


I am sorry to let you know that I am unable to share the current location of your order as unable to track your order due to technical issue.

I want to let you know that not able to share contact number or address of the courier partner as this delivery option is not available on your order at the moment.

I would like to let you know that a Wishmaster is already on the way to pickup the product and the Wishnaster will reach you by 7pm to complete the pickup.

I case the product will not be picked up by 7 pm today, I have escalated your issue and you will get an update by June 10, 2019.

We will communicate the same to the courier partners. However, the Wishmaster will contact you before delivery and the product will be delivered by 7 PM.

I want to let you know that an amount of Rs. 100/- has been refunded by the seller to Gift Card section of your Flipkart account as a compensation and you can use this amount within a year to shop for your favourite products on Flipkart.

I want to let you know that an amount of Rs. 100/- has been refunded by the seller to Gift Card section of your Flipkart account as a compensation for the delay ion pickup and you can use this amount within a year to shop for your favourite products on Flipkart.

I would let you know that sellers can provide a replacement only if the products you wiil receive are damaged, defective or are not as described as per the seller's 10 days replacement policy.48