Notes

Hi there, this is Pooja and I'm here to help you.


9620666285

I am sorry to let you know that since this is a chat window so that I am unable to call you.
If you allow me shall I go ahead and help you?


Thanks for your understanding and cooperation.

However, for better resolution I am escalating your issue to team.

I have escalated your issue to team. I would like to let you know that we are looking into this.

We will get back to you with a resolution by August 20, 2019.

Our team might be contact back to you with an update so that would you like to share alternate contact number?


Our team will get back to you with an update on mentioned timeline.


CSAT

I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

RR

I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


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😍😍😍😍😍

If there's anything I could do for you, please do let me know and I'll be happy to help.

If you think, I was able to give my 100% please share your feedback at the end of this chat when you will receive a survey at your registered email.

If you are happy with this chat, please rate this chat as per your wish.

You can rate this chat when you will get a survey at your registered email at the end of this chat. Only then you will be able to submit a feedback.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

We'll let our specialists know about it so that you can experience the change soon while shopping with us.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.


I am very sorry for the trouble.

I understand it must have been very unsatisfactory as you have waited for several days for your order.

Please be assured that I will share your feedback with our teams so that this does not happen again.

You can be sure that we will take definite steps so that this does not happen again.

I will also share your feedback with our management teams so that this does not happen to you again.

I do understand that but this isn't something we would want you to go through.

We are always here to help you out.

Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.

I completely understand your disappointment, we don't want our valued customer to face such issues.

Always happy to help you out!

Please be informed that your urgency will be mentioned to them and they will try to deliver your product as soon as possible.

You can be sure that the seller will do their best to make sure that your order reaches you by on or before Augus25, 2019.

Please be assured that we are looking into this and coordinating with the seller's partnered courier service to deliver your order on priority basis.


I request your kind understanding in this regards.