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Hello, $contacts.name.first. Good Night!
It is going to be a pleasure assisting you today.
Rest assured that I am going to verify your concern now.
I understand the problem and will be happy to help you. Let’s see what I can do.
I’m not sure, but let me find out for you.
$contacts.name.first, I’m sorry, I made a mistake and gave you the wrong price for this item.
I’m really sorry about that. Tell me what happened.
I’m sorry you are not happy with our product/with your purchase. Let’s see what we can do to make things right.
I’m sorry for the delay on my part.
$contacts.name.first, is there anything else I might help you with today?
$contacts.name.first, is there anything else I can do for you? As agreed, I will post a note to our billing department regarding your payment and we will follow up with you on that by tomorrow.
Hey $contacts.name.first! Great to meet you. Really appreciate the kind words about our website- we do try our best to stay relevant and helpful.
Great to meet you. Happy to answer any and all questions you had on the product!
I understand that [INSERT SITUATION] is frustrating, and I will do everything I can to take care of this for you today.
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