Notes

📞Callback📞

I understand that you want a call back.

I am sorry to inform you that as this is the chat window we are unable to call from this portal.

However, you can let me know the issue. I will surely help you out.

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.

lang call back

I request you to call the toll-free number and choose the language you prefer in the IVR.

langauge call back


I am sorry to let you know that not able to arrange call back in Tamil language as no such option is available with me.

However, you can let me know the issue. I will surely help you out. 05-Aug-19 ,

Please elaborate your query in English.

I would like to let you know that you can call our toll free number 18002089898 and choose the the Tamil language in the IVR. ..


👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.

prexo guideline

As I see that the courier service provider tried to deliver the product on April 17, 2019 but couldn't due to the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Iam sorry to let you know that your order for 'Redmi Note 5 Pro (Black, 64 GB)' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

As I checked the previous chat, the Wishmaster denied for the pickup of your exchange product for the 'Redmi 6 (Black, 32 GB)'.

Alternatively, you can also buy the product without availing the exchange offer.

Not to worry, you can place a new order using the exchange offer with another exchange product.
Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted.
2. The screen/body should not have any cracks/dent.
3. The screen should be intact.
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process.
5. Screen locks or iCloud locks should be disabled.

I would like to thank you for understanding.


If you would like you can collect the product by paying the amount of the to be exchange product at the the time of delivery.

By participating in the exchange, I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).



I understand that the following checks will be conducted by the wishmaster who will be delivering the new device and picking up the old device:

I understand that in the event that I place a return request for the new phone which I have exchanged as part of the Exchange Program, the amount paid by me for the purchase of the new phone will be refunded back to source and the exchange discount provided to me for the old phone exchanged, will be provided to me in the form of EGV’s.

Brand and model of the old device matches the declaration provided by me in the Flipkart Website at the time of purchase of the new device.

The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.

The IMEI of the old device, provided by me in the Flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

There should not be any cracks on the body of the phone or on the screen. The screen should be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.

Battery should be seated properly and should not be swollen.

The screen lock should be disabled (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated).

For Apple iPhones, i-Cloud account should be unlocked.

If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device. Bank discounts that you might have got on your order will not be re-calculated in this case.


I understand that in the event the device is not working or the delivery executive is not able to do an iCloud unlock check or screen lock check / IMEI check due to a phone being 'factory reset or if there is any mismatch in the information provided by me regarding the device, then the exchange offer will be cancelled and the wishmaster will neither hand over the new device to me nor take the old device. Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of Flipkart, subject to deduction of pickup charges as provided below.



I confirm that device which I am exchanging under the exchange/ buy back program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said device.



No accessories (earphones, charger etc.) will be collected at the time of collecting the old device.



No documents (bills, warranty card etc.) of old device will be collected during collection of the old device.



I understand that the price quoted for the old device at the time of checkout is the final price offered by the retailer for the old device. The final price will be inclusive of all discounts and other offers available on the product exchange program.



I understand that the old device is being bought by the retailer from whom I am purchasing the new device solely in exchange for the purchase of the new device from the retailer. There is no other consideration due from the retailer or Flipkart to me for availing the exchange program.



I understand that for old devices which are Windows, iOS devices and previous versions of Android, or, where the exchange program is being availed from the Flipkart.com Website or Flipkart Mobile Website, I will receive a flat rate as the value of the old device depending on the brand, model and the result of the check conducted by the wishmaster.



I understand that for certain select devices which are running on the latest version of Android Operating System, there is a program for real-time condition assessment which may provide me a higher exchange value for my old device. The following terms and conditions will apply for the condition assessment of the old device:



a. The old device should be running on the latest version of the Android Operating System.

b. The old device should be accessing the Exchange program through the latest version of the Flipkart App.

c. The entire online quality check will have to be completed on the old device and no test should be skipped.



d. Flipkart has the complete and sole discretion to provide a higher rate or apply the same rate for the exchange of the old device once the condition assessment is completed.

e. I understand that agreeing to the condition assessment program will allow Flipkart and its third-party service providers to access my device, solely in relation to conducting the assessment of the quality parameters of my device. In the event my device is eligible for condition assessment, I hereby agree to Flipkart and its service providers accessing my device for the purposes of conducting the condition assessment.



I agree to indemnify and keep indemnifying Flipkart, the retailer and any future buyer of the device against all or any third-party claims, demands, costs, expenses including attorney fees which may be suffered, incurred, undergone or sustained by Flipkart, its affiliates, the retailer or any future buyer due to usage of the device by me till date.



I confirm that all the data in the said device will be erased by me before handing it over under the exchange program. I also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due any technical reason, Flipkart or the retailer shall not be responsible for the same and I will not approach Flipkart.com or the retailer for any retrieval of the data.



I hereby give my consent that my personal information that I have provided in connection with this exchange program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.



I understand once a device is sent by me to Flipkart, in no scenario will this device be returned back to me.



I understand that different yields will be provided for different devices.



I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.



In relation to shipping charges of old device I understand that I will have to pay pickup charges towards shipping charges of old device as mentioned in the checkout page. The pickup charges will be over and above the exchange value of the old device. I understand and agree that in the event that the exchange offer is cancelled as a result of the old device failing any of the checks for the product exchange program mentioned in this Terms and Conditions - the refund of any payment made will be after deducting the pickup charges.

😍Basic temp😍

Are we discussing about 'Eware 787 inch Yellow Rice Lights' (Quantity 2)?

Are we connected?

Please confirm if we are connected?

Thanks for sharing details.

Thanks for sharing bank details.

Thanks for sharing an alternate number.

Thanks for the confirmation.

Thank you for confirming.

I understand your concern about the order 'Realme 3 Pro (Nitro Blue, 64 GB)'.

I am sorry for the trouble you had to go through.

I am sorry for the delay in delivery of your order.

Thanks for your understanding.

Please be assured your order will be delivered to you by the promise date.



💰💵cod non availability💰

Hi,

Thanks for writing in.

I understand your concern about Cash On Delivery payment method.

I would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, some of our sellers are not offering the Cash on Delivery facility at your pincode.

In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart wallet or Gift Card to place your order for now.

Hope you will understand.



🎄EMI term and conditions🌲

Hi,

Thanks for writing in.

We understand your concern about the EMI details.

We'd like to let you know that with Flipkart's credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18*, or 24 months* with credit cards from the following banks:
HDFC
Citi
ICICI
Kotak
Axis
IndusInd
SBI
Standard Chartered
HSBC

18 & 24 months EMI options are available from select banks only.

We'd also like to let you know Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.

There are some important points which are below:

1. Interest rate and tenure differs from bank to bank.

2. You can buy only one product at a time, however number of units for a single product may vary based on banks

3. There are no processing fee or additional charges

4. You need NOT pay any down payment amount to avail this offer

5. EMI plans cannot be changed once an order is placed

6. The minimum transaction amount to avail this offer differs from bank to bank

7. The maximum transaction amount to avail this offer will vary for each user depending on credit availability

8. If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.

Once you've added the desired items to your Flipkart shopping cart, proceed with your order as usual by entering your address.

When you're prompted to choose a payment mode for your order, select 'EMI' & follow these simple steps:

1. Choose your credit-card issuing bank you wish to pay from
2. Select the EMI plan of your preference
3. Enter your credit card details
4. Click 'Save and Pay'

Please note that the full amount will be charged on your card the day of the transaction.

Hope this helps.

🏆not aware🏆

{Product available with same or different seller at same or higher price}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here {product_link}.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

{If product available with other seller(s) at a lower price}

While the seller will not be able to ship items from this order as it has been cancelled, the good news is that the product is now available at a lower price with one of the sellers. Click here: {product_link} to buy it .


I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Since I have not heard regarding the alternate number for a while.
Could you please share your alternate contact number?

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.


I deeply regret for same, but trust me we never wanted you to face such issue I make sure you that such issue will not repeat again in future.

Please be assured that I will share a strong feedback with the seller.

This is an unacceptable instance which took place.

I have duly noted your feedback with the assurance that such instances does not take place again.

We do fail sometimes in making a perfect experience for the customers.

Hope to serve you better in future.

Extremely sorry for the trouble caused once again.

My effort will be more emphasized to provide you a better service next time.



😍😍😍😍😍

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


We'll let our specialists know about it so that you can experience the change soon while shopping with us.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Wish we could process this request however we are unable to at this point of time.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

We are sorry as we do not want our valuable customer has to face this experience for getting different items, while delivery.

Your kind understanding in this regard will be greatly appreciated.

Please provide me your registered contact number.
Please confirm are we disscussing about this order
Also would you like to share any alternate number?
Would you like to add any alternate number?
The refund for the order has been completed by the seller on 22 with refund refrence number....
The refund for the and it will be credited by... wiTThe refund for the order will be credit to your account wi

post delivery issue

Refund Update: Thanks for reaching us. Seller has refunded Rs. {amount} to your {bank account/credit card} on {date} and it will be credited by {TAT}. In case of any delay, please check with your bank using refund reference number {RRN/ARN}. You can find your bank's customer care number behind your credit/debit card or on their website.

I am sorry to let you know in case the return policy is over.

The seller won't be able to help you in that case.

Thank you for your kind understanding.

Please confirm whether the pickup address is same as delivery address.

You can also call us by using this toll free number: 1800 208 9898

No worries, the Wishmaster will call you only if they're unable to locate your address or to confirm your availability.


I am sorry to let you know that the delivery of your order has been delayed due to an unforeseen courier related issue.
Not to worry, I am escalating your case to the team and the team will get back to you with an updated resolution.
I would like to inform you that we are working closely into this issue and the team will get back to you with the resolution by August 16, 2019.
Could you please share your alternate contact number?