Notes

Contact / Call back

Updating/changing your contact number is very simple and can be done only from our website at the moment.
Here's how you can do it:
1) Go to 'My Account'
2) Under 'Account settings', go to 'Profile information'
3) Select 'Edit' and enter your new contact number
4) An OTP will be sent to your new and current phone number
5) Enter it in the text box along with your Flipkart account password and click on 'Verify mobile'
6) Click on 'Save Changes'
That's it! Your new phone number will be updated and you can continue using your Flipkart account.

As informed earlier, at the moment we can chat only in English.
If you'd like a callback from us in your preferred language, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred language channel available
Rest assured, you'll receive a call back from us to help you with your query.

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Hi, my name is Gaurav and I will be helping you with your request.
I will let you know about all the information after confirming all the details.
I see that this order is linked with another account. Please confirm the registered email ID and contact number associated with this account.
I am sorry, I will not be able to comment on your personal rights.

Just a moment, let me hook up the details.
Yes, you are correct!
I agree with you.
That's a good idea!
Sikander, I will check the order status for you.
Always happy to help you.
Thank you for highlighting this.
We will definitely look into it.


Cardless Credit:

As I check, your account is not under the 'Flipkart Pay Later' but 'Cardless Credit' is active.

I request you to kindly visit 'Cardless credit' section under 'My account' and scroll down to the end of the page.
Kindly confirm if you are able to see a message says 'Cardless Credit Powered by Kissht'?
I would like to let you know that currently this payment mode is limited only for select products sold by select sellers.
Rest assured, we are working on having this payment mode available for a wide range of products.
Not to worry, we are continuously working on having this payment mode available for a wide range of products.
Currently, the sellers hasn't provide the list of the eligible products for the Cardless credit.


Same State Misroute once:

I am sorry to let you know that the shipment has reached a different location on July 22, 2019 instead of the one closest to you while your shipment was in transit and it will take additional 03 business days to deliver the order.
So, I request you to wait for additional 3 business days for delivery.
I'm sorry to let you know that the delivery of your order has been delayed due to a mismatch in the address and pincode you had mentioned while placing the order.


Same state Misroute Twice:

I would like to let you know that shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.
So, I request you to cancel this order and place a fresh order.



#################### NOT FIND PHONE IN EXCHANGE LIST ####################


I would like to clarify you that you can avail the exchange offer, if the model number is available under the list of the exchange offer.
However, you have mentioned in the mail 'Lenovo K8 Plus' is not available in the list of the exchange offer.
At the moment, limited phones can be exchanged. We'll definitely look at expanding this soon.


Complete Mobile Protection Plan:

I would like to inform you that you can purchase 'Complete Mobile Protection Plan' separately within 5 days from the date of order placed.
This option is applicable on select products and you will be notified as below:
"Via push notification, email and in-app notification".
If you're able to see any such notification, you can use the same to purchase the 'Complete Mobile Protection Plan' and the same will be applied on this order.
Once you get the option to add it, in case of Cash on Delivery order, you need to make payment for the same at the time of delivery also.
You can only buy this plan if you're getting any notification from above mentioned options.


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Contact number change denied in order:

I am sorry to let you know that the seller will not be able to change the contact number now as the order has already been shipped.

Address change processing:

As I have checked, you requested to change the address for this order.
That address change request is in processing state till now.
So, the seller will not be able to cancel the order at the moment due to this.
I request you to kindly wait till the 24 hrs for the further update in this.

How to ;Activate' Gift Card Wallet?

Wallet Activation Process on App:

.Activation is currently available on Android & iOS for mobile devices and via our website. If customer has issues in Activating the FK Money account, request the customer to follow the below mentioned steps:
.Go to “My Account” page by clicking on the top right corner
.On ‘My Accounts’, under ‘My Wallet’ compartment, you will see an option of Flipkart money. Click on “Activate Now”
.If customer clicks on “View Wallet” option under ‘My wallet’, he will be taken to another page. On top of that page, he will get the option of Flipkart Money. Click on “Activate Now"
.Now customer will see the “Flipkart Money Activate” page. Request the customer to enter his Name, Email ID & Phone number (if it is not pre-filled)
.Request the customer to click “Confirm” once all his details have been filled. After that, the customer’s account will be activated. Make sure you are taking the customer through this process. Most customer queries will be solved by making them go through this flow.

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Return / Reverse:


Meghna, I am sorry to let you know that the seller can only help you with the refund for this product as the exchange is not available.
May I know what is your size preference for this product?
I will let you know about all the details after confirming the complete information.

Replace Expect:

I would like to let you know that the seller will be happy to provide you the replacement for this product.
Should I go ahead and ask the seller to raise a replacement request for this product?
Please confirm, the delivery address will be the same as the previous delivery address?
Kindly confirm, the primary contact number of yours is ""?
Would you like to update an alternate contact number?

As per your request, the seller has arranged a replacement for the product and it'll reach you by August 22, 2019.
The item originally delivered to you will be picked up at the time of the delivery.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.


Wait Refund:

I would like to let you know that the seller will be happy to provide you the refund for this product.
Should I go ahead and ask the seller to raise a refund request for this product?
Please confirm, the pickup address will be the same as the delivery address?
Please confirm do you have all the accessories, price tag, labels, if any with the original product box along with you?
Kindly confirm, the primary contact number of yours is ""?
Would you like to provide an alternate contact number?

I would like to inform you that the seller has approved your refund request and the pick up of the product will be done by August 22, 2019.
The seller will initiate the refund within XXX business days of successful pickup.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.


Please be informed, your product will be picked up by August 25, 2019 and your amount for Rs.XXX/- will be refunded back to you within XXX business day after a successful pickup.


###################### Cancel Return / return related ###################

May I know the reason for the return cancellation?
Should I go ahead and ask the seller to cancel the return?
I would like to inform you that the seller has cancelled the return request for this product.

Please confirm, you received a different brand or a completely different product?
May I know, what exact color did u received for this product?



WRONG RETURN CREATED:

As I have checked, you have already raised the return for this product by selecting the reason 'Size Fit Issues'.
So now, the seller has to cancel this return request and then the seller will be able to raise a new return request for this product with appropriate reason.
Should I go ahead and ask the seller to cancel this return?
I would like to inform you that the seller has cancelled this return request for this product.



Return Requested/ Cancel Requested:

As requested, I've noted that you'd like to cancel your return request for this product.
Although, the seller hasn't approved this return cancellation yet.
Not to worry, it shouldn't take more than 48 hrs to get updated.
So, I request you to kindly wait till 48 hrs to get the status updated by the seller for the return cancellation.
Once the original cancellation request is cancelled, you can raise a new return.

As I see, you had raised a return request and after that you requested to cancel the same return request.
Now, the seller hasn't approved this return cancellation yet.

Not to worry, I will ask the seller to raise a new a return request again on your behalf.
May I know the exact issue you are facing with this product?




RETURN ALREADY CREATED:


As I have checked, you have already raised the return for this product by selecting the reason 'Size Fit Issues'.
I would like to inform you that the pick up of the product will be done by Aug 11, 2019.
The seller will initiate the refund within XXX business days of successful pickup.



############## Exchange reject, SMART PICKUP FAILED, different color: #########

May I know, what exact color did u received in the product ""?
Please confirm, you received a different brand or a completely different product?

As I had a check, your order was cancelled as the Wishmaster denied the pickup of the exchange product at the time of the delivery.
Please confirm, the Wishmaster reject the pickup of your exchanged product at the time of delivery?
May I know the reason stated by the Wishmaster for denying the pick up?



Pickup done but no refund yet as RTO 0.:

I understand that product's pickup has been done.
I would like to let you know that it will take 4 business days for the product reaches back to the seller.
I would like to let you know that it will some time for the product reaches back to the seller.

The product will reaches back to the seller by Aug 17, 2019.
Once the product reaches back to the seller, the seller will credit the refund within 1 business days.



REVERSE PICKUP of the product:

I understand your concern regarding the pickup of the product.
I would like to inform you that the pick up of the product will be done by Aug 11, 2019.
So, I request you to kindly wait till the promised timeline.
Please be assured, the product will definitely be picked up by Aug 11, 2019.
In case of any delay, please get back to us and we will definitely help you out.



Missing product/ accessory:

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
I would like to let you know that I will send the refund request to the seller on your behalf.
Should I go ahead and ask the seller to raise a refund request for this product?
Would you like to update any alternate contact number?
I have sent a refund request to the seller on your behalf and escalated the issue to the team as well.
Please be assured that we will definitely get back to you with a resolution on or before August 17, 2019.



Return On Hold:

I would like to let you know that the return request has been created, but it is 'on hold' at the moment as the order status is not yet updated as 'Delivered' by the courier partner.
Not to worry, it shouldn't take more than 24 hrs to get updated.
The return will be processed as soon as the courier service provider confirms the delivery update.
Once the status updated, your return request will be processed and you will be notified via emali or SMS.
So, I would request you to wait for 24 hours.



Return Cancelled:

As I have checked, your return request has been cancelled due to XXXXXX.
Not to worry, I will ask the seller to raise a new return request on your behalf.
Also, I will make a note of all the information that you have shared with us.
May I know the exact issue you are facing with this product?


Shalu jind: 9588184404
Phone Number: 9473080486, 8789809275