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Thanks for your valuable time over the call.
We understand your concern about the return of your order 'OD115361706010528000' for 'Tarido TD_MAHADEV001 MAHADEV Black dial Black Genuine Leather Strap Analog Wrist Analog Watch - For Men'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.
We'd like to let you know that successful pick-up of the product is subject to the following conditions being met:
1. Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
2. The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes
As per our telephonic conversation you have confirmed us that you did not have brand box and packaging of the product, so the Wishmaster is unable to pick the product.
Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
We would like to thank you for your understanding.
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