Notes

Could you please elaborate your concern, so that I will be able to assist you further?

cx said that The product received is torn and also the quality is not good

Please help me to understand the further action that you're looking for, so that I can check for an update accordingly.

Sorry for the typo.
It was a pleasure assisting you today.
as
I understand that you are concerned about the delivery of 'Lapower IdeaPad 100s, IdeaPad 110 ( 45w 2.25a New Slim Pin ) 45 W Adapter'. Am I right?
AS the cpd is 20 aug

I would like to inform you that refund will be credited in initial mode of payment.

I would like to inform you that I have escalated this issue to the team and we are working closely into this issue and the team will get back to you with the resolution by August 16, 2019.

I am sorry to let you know that only replacement of the same product is provided by the seller.

so told cx to wait till 7 pm today
informed the cx abt the same as per SA
hence tagged here...............

I am really sorry, being a valuable customer you are facing the trouble.

cx concerned abt the status delivery of the order/....
as already escalated hence updating the same....


cpd is 22 aug
one attempt done 2 left told the cx
cx was sayng that the order is delayed but told the cx that it is delayed
info shared as per SA
hence tagged here

cx order delayed
hence escalating the issue

delay delivery tagging was not getting highlighted
no relevant tagging found
hence tagged here
Are we connected?

Thank you for your kind understanding.

cx was concerned abt the payment
as the amt was debited but he didn't got the confirmatin
info provide as perSA
hence tagged here
FLIPKART PLUS COIN (TAGGING - GENERAL ENQUIRY)
I do understand that you are concerned about the Flipkart plus coin.

Flipkart Plus is an earned program and once you have 300 SuperCoins (in ‘Coin Balance’) in your account.

You can choose to be a Flipkart Plus member by clicking on ‘Join Now’ button on the ‘Flipkart Plus Zone’ accessed via ‘My Accounts’ or Flipkart Logo on the Home page (SuperCoins will not be deducted after activation).

You can earn Coins by shopping on Flipkart.com

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Please note that coins earned will be on the actual order value excluding any instant discounts or cashback credited to Phonepe Wallet (refer ‘price breakup’ section for Cashback details).

cx want to know abt how to use coin on order
info shared as per yoda with the cx

Since I have not heard anything for a while, so I am closing this chat window.

You are a valued customer and this is our way of thanking you for your loyalty and continued trust based on your past purchases on Flipkart.

We would like to thank you for your continued trust and understanding.