Notes

***Closing Mail***



Hi Arshad,

Thanks for giving your valuable time over the call and being a valuable Flipkart Plus member.

As per our telephonic conversation you have confirmed us that you've received the refund of your order 'OD116223351238742000' for the product 'Obin Back Cover for Realme 2 Pro' and your issue has been resolved. Hence we're closing this query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We hope to hear from you soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


***Info about the Return Policy***

Hi Anuj,

Thanks for giving your valuable time over the call and being a valuable Flipkart Plus member.

We understand your concern about the return policy for the product 'AGHL-72-BLACK Lace Up For Men (Black)' you want to purchase.

We'd like to let you know that the product you want to purchase has 30 days return policy.

However, if there is any issues with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product.

Also, we'd like to let you know that successful pick-up of the product is subject to the following conditions being met:

- Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories).
- The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable).

Moreover, to know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

(Prexo Cancelled order)

Hi Sirish,

Thanks for writing in and being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '8555894041', '7093813773' and '9972597678' to talk to you about your concern but could not reach you.

We understand your concern about the cancellation of your order 'OD116230982114716000' for 'Realme 3 Pro (Lightning Purple, 64 GB)'.

We're sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that your order was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Here are a few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

However, the seller has refunded Rs.10294/- to your Debit Card on August 18, 2019 and this will be credited to your account by August 27, 2019, as per standard banking procedures.

Also, the refund of Rs.100/- to your Debit Card on August 18, 2019 and this will be credited to your account by August 29, 2019, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.



***Refund Intimation***


Hi Suraj,

Thanks for giving your valuable time over the call.

As per our telephonic conversation we understand your concern about the refund of your order 'OD116293993057041000' for 'Redmi K20 (Carbon Black, 128 GB)'.

We'd like to let you know that the seller has refunded Rs.23999/- for your order to your Debit Card on August 18, 2019. This will be credited to your account by August 28, 2019, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.

***Replace and Expect***

Hi Manjusha,

Thanks for giving your valuable time over the call.

We understand your concern that you're facing issues with your order 'OD116153323609280000'.

We are sorry to hear that you've received a 'baby vest' instead of 'Yuvika Chia Seeds - Omega 3 | Anit Oxidant - Gluten Free | Salvia Hispanica Seed'. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that the seller has arranged a replacement for the product and it'll reach you by August 24, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.



***Confirmation RNR***


Hi Rajesh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9666683940' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to please write back to us within 72 hours with the confirmation that whether the brand box and seal was damaged at the time of delivery or not, so that we can assist you accordingly.

We hope to hear from you soon.

We would like to thank you for your continued trust and support on Flipkart.



***Order Cancelled due to Unforeseen issues***



Hi Dr k.Yahya,

Thanks for giving your valuable time over the call.

We understand your concern about the delivery of your order 'OD116179543347500000' for 'Puma Poise Perf IDP Sneakers For Men'.

We're sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that your order was cancelled by the seller due to some unforeseen courier related issues.

However, if you’d still like to buy the product, you can go ahead and place a new order for it by clicking here: https://www.flipkart.com/puma-poise-perf-idp-sneakers-men/p/itmfd87rnghkyhq7?pid=SHOFD86WCHGYTKCT&lid=LSTSHOFD86WCHGYTKCTKQ5XWL

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.


***Unforeseen Seller related issues ***

Hi Santhosh,

Thanks for giving your valuable time over the call and being a valuable Flipkart Plus member.

As per our telephonic conversation we understand your concern about the cancellation of your order 'OD116231478855739000' for 'Cadbury Dairy Milk Silk Large Chocolates Combo, (Silk Plain,Silk Oreo,Silk Bubbly,Silk Roast Almond,Silk Fruit and Nut,Silk Hazelnut) Bars'.

We're sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that your order was cancelled by the seller due to some unforeseen issues.

However, you have confirmed us over the call that you have received the refund amount of Rs.915/-
in to your account.

Trust us, it was never our intention to give you an unpleasant experience, you can be sure that we'll take definite steps to set this right. We've discussed with the seller, as they're looking into this and will take utmost care to reduce this kind of instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.