Notes

I would like to let you know that your above mentioned product is ready to be shipped and the same would be delivered to you by the courier service provider by August 24, 2019.
As informed ealier, I would like to let you know that since the status of your order for the product "Realme 2 Pro (Blue Ocean, 64 GB)" as available to us at the moment is out for delivery and hence, at the moment the seller won't be able to process cancellation request for your order.
Due to stringent norms that we mandate for sellers, you can be assured that products sold on Flipkart are 100% original and there is no compromise on the quality of products.
Thank you for your kind understanding in this regard.
I would like to let you know that shipping of replacement or return of an item is on hold till further update from the tech visit whether your product issue gets resolved or not.
As I have checked, there is no product in your order history by the name "Miss clarie lip cream". If


dere?
22-Aug-19 , 08:04:38 pm
Please proceed with your query.22-Aug-19 , 08:04:48 pm
why this order has ot been cancelled yet when my exchange phone has already been rejected by the delivery agent
22-Aug-19 , 08:05:18 pm
when will flipkart return my money
22-Aug-19 , 08:05:30 pm
Flipkart has the worst echange policy and refund policy as well
22-Aug-19 , 08:06:00 pm
even after esclation nothing happens
22-Aug-19 , 08:06:17 pm
I am sorry for the trouble.22-Aug-19 , 08:06:40 pm
now tell me what is the status of my refund
22-Aug-19 , 08:06:41 pm
Vaibhav, let me check that. It’ll just take a minute or two. 22-Aug-19 , 08:06:47 pm
or else i will take this matter to cosumer court for keeping my money strangled at your end
22-Aug-19 , 08:07:16 pm
Thanks for waiting, I just need a couple of minutes to check this further.22-Aug-19 , 08:08:53 pm
I want my refund in today's date
22-Aug-19 , 08:10:32 pm
its been too long since the order was cancelled from your end due to failure in exchange checks
22-Aug-19 , 08:11:19 pm
and my phone was rejected for a very stupid reason as well
22-Aug-19 , 08:11:36 pm
Thanks for waiting.22-Aug-19 , 08:11:41 pm
Could you please let me know the reason for rejection of your old product?22-Aug-19 , 08:12:49 pm
As I have checked, your order is not cancelled.22-Aug-19 , 08:13:22 pm
delivery agent said the when he applies pressure on the screen at the borders the screen tends to move down
22-Aug-19 , 08:14:33 pm
what kid of a check is dat??
22-Aug-19 , 08:14:50 pm
kind
22-Aug-19 , 08:14:53 pm
every phone is like that
22-Aug-19 , 08:15:11 pm
Do you want me to forward cancellation request to the seller on your behalf for the product "Redmi Note 7 Pro (Space Black, 64 GB)"?22-Aug-19 , 08:15:15 pm
why should i cancel
22-Aug-19 , 08:15:26 pm
you should cancel as you guys have rejected the exchange phone
22-Aug-19 , 08:15:44 pm
At the moment, if you like to cancel the order then I can forward cancellation request on your behalf to the seller.22-Aug-19 , 08:17:20 pm
cancel it from flipkart's end
22-Aug-19 , 08:17:42 pm
and refund my money
22-Aug-19 , 08:17:50 pm
its been two days already
22-Aug-19 , 08:18:01 pm
I certainly understand your concern.22-Aug-19 , 08:18:02 pm
I'll get back to you with the information in a minute.22-Aug-19 , 08:18:06 pm
you shuold have done it by now
22-Aug-19 , 08:18:12 pm
Thanks for waiting.22-Aug-19 , 08:20:47 pm
any update?
22-Aug-19 , 08:23:45 pm
why it is taking so long?
22-Aug-19 , 08:23:56 pm
I would like to know you that you can go through this link to know more about how exchange for mobile works:- https://www.flipkart.com/pages/prexo-mobile 22-Aug-19 , 08:24:03 pm
Also, if you found any invalid reason for rejection of your old product by Wishmaster, then you can get back to us for the same.22-Aug-19 , 08:24:42 pm
Could you please share your alternate number?22-Aug-19 , 08:25:15 pm
011-47483218
22-Aug-19 , 08:27:18 pm
Thank you for the confirmation.22-Aug-19 , 08:27:26 pm
i have gone through the exhange checks already
22-Aug-19 , 08:27:33 pm
my reason was not listed their
22-Aug-19 , 08:27:42 pm
I am sorry to hear that.22-Aug-19 , 08:27:59 pm
it is a process to harass your customer and nothin else
22-Aug-19 , 08:28:05 pm
I will share your feedback with the team.22-Aug-19 , 08:28:19 pm
yes please
22-Aug-19 , 08:28:29 pm
what about my money?
22-Aug-19 , 08:28:40 pm
shall i esclate this further to get my money?
22-Aug-19 , 08:28:56 pm
Also, I would like to let you know that I have already forwarded your cancellation request for the above discussed order.22-Aug-19 , 08:29:58 pm
Also, once the cancellation request is approved by the seller, the process for refund would be initiated.22-Aug-19 , 08:30:59 pm
ok
22-Aug-19 , 08:32:05 pm
Is there anything else that I can help you with today?22-Aug-19 , 08:32:24 pm
the refund amount is 11745 while a paid around 12000
22-Aug-19 , 08:33:59 pm
why their is a difference?
22-Aug-19 , 08:34:10 pm
I'll get back to you with the information in a minute.22-Aug-19 , 08:34:23 pm
is this a joke?
22-Aug-19 , 08:34:29 pm
Thanks for waiting, I just need a couple of minutes to check this further.22-Aug-19 , 08:36:00 pm
ok
22-Aug-19 , 08:36:31 pm
Thanks for waiting.22-Aug-19 , 08:38:19 pm
yes
22-Aug-19 , 08:38:43 pm
you charged me 11845
22-Aug-19 , 08:40:23 pm
and you refund me 11745
22-Aug-19 , 08:40:30 pm
As I have checked, you have paid an amount of Rs. 11845/- only as per status available with me at the moment for the product "Redmi Note 7 Pro (Space Black, 64 GB)".22-Aug-19 , 08:40:31 pm
yes
22-Aug-19 , 08:40:40 pm
why deduction of 100
22-Aug-19 , 08:40:47 pm
this is how flipkart is earning money?
22-Aug-19 , 08:41:02 pm
i want a full refund of 11845
22-Aug-19 , 08:41:17 pm
no deductions at all
22-Aug-19 , 08:41:24 pm
else i will see you i court
22-Aug-19 , 08:41:43 pm
Once the cancellation request is approved by the seller, the process for refund would be initiated for Rs. 11845/-.22-Aug-19 , 08:41:48 pm
okkkk
22-Aug-19 , 08:41:54 pm
At the moment, I don't have any information about deduction of Rs. 100/- which you are claiming from the paid amount to be refunded to you.22-Aug-19 , 08:45:04 pm
i received a mail that 11745 will be refunded
22-Aug-19 , 08:46:17 pm
while i paid 11845
22-Aug-19 , 08:46:32 pm
Could you please confirm about the about source of information for Rs. 100/- deduction which you are claiming?22-Aug-19 , 08:47:00 pm
if you do the math you will know about deduction
22-Aug-19 , 08:47:03 pm
Could you please share the screenshot of that Email so that I could assist you better?22-Aug-19 , 08:48:01 pm
Sorry for typo.22-Aug-19 , 08:48:16 pm
Could you please confirm about the source of information for Rs. 100/- deduction which you are claiming?22-Aug-19 , 08:48:40 pm
Also, could you please share the screenshot of that Email so that I could assist you better?22-Aug-19 , 08:48:55 pm
Sorry for typo.22-Aug-19 , 08:49:55 pm
Could you please confirm about the source of information for Rs.100/- deduction which you are claiming?22-Aug-19 , 08:50:10 pm

Thank you for sharing the details.22-Aug-19 , 08:50:42 pm
I'll get back to you with the information in a minute.22-Aug-19 , 08:50:46 pm
Thanks for waiting, I just need a couple of minutes to check this further.22-Aug-19 , 08:52:06 pm
Thanks for waiting.22-Aug-19 , 08:56:10 pm
Vaibhav, I would like to let you know that I am assigning your case to the team for refund.22-Aug-19 , 08:57:32 pm
Also, I would like to let you know that an amount of Rs 100/- was charged as pickup charges and same would not be deducted from your amount to be refunded and you would be refunded your total paid amount of Rs. 11845/- only.22-Aug-19 , 09:00:16 pm
ok
22-Aug-19 , 09:03:51 pm
Is there any other information you'd like me to help you with?22-Aug-19 , 09:03:53 pm
how much refund will i get?
22-Aug-19 , 09:04:06 pm
As informed earlier, you would be refunded your total paid amount of Rs. 11845/- only.22-Aug-19 , 09:04:40 pm
Are there any other queries I can help you with?22-Aug-19 , 09:05:45 pm
The reference number for your request is IN1908222107458096742.22-Aug-19 , 09:07:46 pm
Please ignore the above line.22-Aug-19 , 09:08:06 pm
ok
22-Aug-19 , 09:08:15 pm
thanks
22-Aug-19 , 09:08:19 pm
You are most welcome.22-Aug-19 , 09:08:33 pm
improve upon your exchange policy
22-Aug-19 , 09:08:41 pm
my phone was in apt condition
22-Aug-19 , 09:08:57 pm
bye and goodnight
22-Aug-19 , 09:09:11 pm
Vaibhav, I would like to let you know that I have successfully assigned your case to the team for refund and the team will get back to you with a resolution by August 24, 2019.22-Aug-19 , 09:09:52 pm
I will share your strong feedback about exchange policy to the team.


Please give me a moment while I look up the details around your previous chat so that I can assist you without asking any questions that you may have already answered. 22-Aug-19 , 11:19:32 pm
Why you people try to fool your customer
22-Aug-19 , 11:19:44 pm
I am sorry for the trouble.22-Aug-19 , 11:20:01 pm
Every single time I ordered it has not been delivered on the date mentioned by you
22-Aug-19 , 11:20:03 pm
What you people think that we are the fools??
22-Aug-19 , 11:20:24 pm
Saurav, I understand your concern.22-Aug-19 , 11:20:29 pm
Could you please let me know the exact product you are concerned with?22-Aug-19 , 11:21:29 pm
You people dont understand anything other than making fool of the customer
22-Aug-19 , 11:21:30 pm
The product that I have selected
22-Aug-19 , 11:21:44 pm
While starting the chat
22-Aug-19 , 11:21:47 pm
Thank you for the confirmation.22-Aug-19 , 11:22:07 pm
I understand that you are concerned about the delivery of the product "Redmi 7A (Matte Black, 32 GB)". Is this the issue that you wish to raise with us today?22-Aug-19 , 11:22:39 pm
I think that only product you can find in my order which has not been delivered
22-Aug-19 , 11:23:03 pm
I am sorry for the trouble.22-Aug-19 , 11:23:19 pm
Every time it is pathetic to shop with you people
22-Aug-19 , 11:23:46 pm
Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the courier service provider.22-Aug-19 , 11:24:05 pm
Worst delivery system...
22-Aug-19 , 11:24:07 pm
Every single time you people say the same thing, you people just give fake dates so that you can catch the customer
22-Aug-19 , 11:25:00 pm
This isn't something we would want you to go through.22-Aug-19 , 11:25:32 pm
I'm sorry to hear that your experience with the Wishmaster has been an unpleasant one.22-Aug-19 , 11:25:47 pm
You can be sure that we'll take definite steps to set this right.22-Aug-19 , 11:25:51 pm
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.22-Aug-19 , 11:25:56 pm
I will take this issue to consumer forum, I have the mail with dates and screen shot also, and also the screen shot where your chat bot said it will be delivered by 26th,
22-Aug-19 , 11:26:55 pm
If there is any issue it will be for 1 or 2 day not for 4 days
22-Aug-19 , 11:27:14 pm
I would like to let you know that your issue is already escalated to the team and the team will get back to you with a resolution by August 26, 2019.22-Aug-19 , 11:27:19 pm
I request your kind patience in this regard.22-Aug-19 , 11:27:48 pm
Go and learn with other amazon, they never make any mistake with delivery dates
22-Aug-19 , 11:28:16 pm
I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.22-Aug-19 , 11:28:42 pm
What patience I have the screen shot and I will raise my concern with consumer forum
22-Aug-19 , 11:28:42 pm
This isn't something we would want you to go through.22-Aug-19 , 11:29:30 pm
Please be assured that, the team and the team will get back to you with a resolution by August 26, 2019.22-Aug-19 , 11:30:08 pm
I would also like to inform you that this would be the maximum time frame for the resolution of the issue, you might get the resolution earlier.22-Aug-19 , 11:30:26 pm
And I take a vow not to buy anything from you guys, I know this will not affect your business of making money and fooling customer
22-Aug-19 , 11:30:48 pm
If you haven't your customer to go with this kind of situation then you would not have created the situation
22-Aug-19 , 11:31:34 pm
You can be sure that we'll take definite steps to set this right.22-Aug-19 , 11:32:31 pm
Any ways make it deliver as soon as possible. And once again thanks for fooling me...
22-Aug-19 , 11:32:48 pm
No no I am more than 100% sure that you people will not, you just make money and fool your customer...
22-Aug-19 , 11:33:23 pm
And meanwhile I am registering case with consumer, thanks you can close the the chat
22-Aug-19 , 11:33:57 pm
I will share your strong feedback to the courier service provider.22-Aug-19 , 11:34:17 pm
This isn't something we would want you to go through.22-Aug-19 , 11:34:44 pm
Doesn't need your assurance of taking strong step, this time I will take the same step
22-Aug-19 , 11:34:44 pm
One thing you r not a chat bot don't copy and paste the same line.....
22-Aug-19 , 11:35:32 pm
I request your kind patience in this regard.22-Aug-19 , 11:36:21 pm
The team will try to resolve your issue at earliest.22-Aug-19 , 11:36:44 pm
This time I will not be patient....
22-Aug-19 , 11:36:48 pm
I understand that as you are valuable customer of Flipkart, the team would look in to your matter on priority basis.22-Aug-19 , 11:38:44 pm
Hahahahaha... Nice joke....
22-Aug-19 , 11:39:33 pm
I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.22-Aug-19 , 11:41:08 pm
Stop making jokes else I will die of laughing..., Just end the chat
22-Aug-19 , 11:42:26 pm
Please be assured, Flipkart is committed to enhance your shopping experience and best customer satisfaction.22-Aug-19 , 11:43:26 pm
One more joke... And best part is flipkart is committed.... For best customer satisfaction.... hahahahaha,🤣🤣🤣🤣🤣🤣🤣
22-Aug-19 , 11:44:17 pm
Please ignore the above line.22-Aug-19 , 11:44:34 pm
If this way is making your customer satisfied then I am sorry to say that you r doing worst job...
22-Aug-19 , 11:45:36 pm
Saurav, this isn't something we would want you to go through.22-Aug-19 , 11:45:58 pm
Chat bot again.....🤣🤣🤣🤣
22-Aug-19 , 11:46:17 pm
I've made a note of this and will share this feedback with the team.22-Aug-19 , 11:47:14 pm
Is there any other information you'd like me to help you with?22-Aug-19 , 11:48:33 pm
Ohk.... I understood... I wished that you would have given me a chance to again shop from you guys, but you people still on the same track of making fun of and making your customer fool
22-Aug-19 , 11:49:11 pm
No no thanks tou can close the chat... You are not giving any information just giving rubbish responses for making me fool...
22-Aug-19 , 11:49:47 pm
I'm sorry that you had to contact us repeatedly about delivery issue.22-Aug-19 , 11:50:24 pm
Please be assured, the team and the team will get back to you with a resolution by August 26, 2019.22-Aug-19 , 11:51:04 pm
Sorry for typo error.22-Aug-19 , 11:51:27 pm
Please be assured, the team will get back to you with a resolution by August 26, 2019.22-Aug-19 , 11:52:00 pm
Ohk ohk.. btw meanwhile I have registered case with consumer forum.. you might get the same within a day or 2
22-Aug-19 , 11:52:38 pm
I won't be able to comment on that. However, this isn't something we would want you to go through.22-Aug-19 , 11:54:18 pm
Ohk
22-Aug-19 , 11:54:42 pm
Is there anything else that I can help you with today?22-Aug-19 , 11:55:50 pm
Are nahi bhaiya band kar dijiye chat... Aur bahut bahut dhanyavad ek baar fir se aise jhelane ke liye
22-Aug-19 , 11:56:38 pm
At the moment, we can only chat in English. May I go ahead and help you with your request?22-Aug-19 , 11:57:03 pm
No help I want .... I just want my delivery and want freedom from flipkart...
22-Aug-19 , 11:58:28 pm
I understand your concern that you are not satisfied with delivery of your order due to delay.23-Aug-19 , 12:00:24 am
Your order was delayed due to an unforeseen issue faced by the courier service provider.23-Aug-19 , 12:01:12 am
However your case is assigned to the team and as informed earlier, the team will get back to you by August 26, 2019.23-Aug-19 , 12:02:16 am
Sorry for typo error.23-Aug-19 , 12:02:28 am
However, your case is assigned to the team and as informed earlier, the team will get back to you by August 26, 2019.23-Aug-19 , 12:02:42 am
Is there any other information you'd like me to help you with?23-Aug-19 , 12:03:53 am
No
23-Aug-19 , 12:04:02 am
Please ignore the above line.23-Aug-19 , 12:05:50 am
Could you please share your alternate contact number?23-Aug-19 , 12:05:58 am
7903163294
23-Aug-19 , 12:06:39 am
Thank you for the confirmation.23-Aug-19 , 12:06:48 am
Don't send any messages on this
23-Aug-19 , 12:06:48 am
I would like to let you know that your alternate contact number if available with us then the team could assist you better.
I am sorry to let you know that due to some technical glitch going on, I won't be able to share exact status for refund date.