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Hi ______,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

We understand your concern that you want a copy of the invoice for your order '_____' for '_____'.

We're sorry to let you know that the seller will not be able to send the invoice for this product due to some technical error.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update in 48 hours.
     
 
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