Notes

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Good morning, This is Aman calling from Flipkart.


Am I speaking to Abrar

Thank you for the confirmation.

we recived your email about the make a payment using hdfc card how do i get cashback

Is this a good time to speak to you?

Thank you



Abrar....as I checked the product your ordered you alreay got Instant cashback when you ordered.


Instant Cashback' works. It is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your  .

when u ordered the prouduct list price was ₹10,590 after when went to the cart you got discount for

You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the service centres within the warranty period.....


Is there anything else I may assist you with today?

I hope I was able to help you with concern today.

A short survey will be sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

Your feedback is really valuable to us as it will help us enhance your experience.


This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

However, we assure you that feedback has been shared with our team and management and they're working on putting in additional measures to avoid instances like these. 

We request you to please visit the service center so that they can help you out.








We will share ur feedback with the seller and the courier partners so that this will not happen again.

********May I place your call on hold for 1 minute for a better information.***********


As this order is already cancelled seller will not be able the ship the same

Is there anything else I may assist you with today?

(Kya main aapki kisi aur cheez ke liye sahayta kar sakta/sakti hoon?)

I hope I was able to help you with concern today.

A short survey will be sent to your registered email address to get your feedback on our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

Your feedback is really valuable to us as it will help us enhance your experience.
*****************************************************************************
Main asha karti} hun ke main aaj aapki madad kar payi}.

Aapke registered email address pe ek chota sa survey bheja jayega taaki aap usmein aapko diye gaye resolution aur humare iss baatcheet ke aadhar pe aapna feedback de sake.
Agar aap diye gaye resolution se khush hai to 'Haan' chun sakte hai ya phir 'Na''.

Aap humare baatcheet ke anubhaav ko bhi 1 aur 5 ke beech rate kar sakte hai;

1 se 3 ke beech rating ka matlab hai ki aap santusht nahi hai. 4 rating ka matlab hai ki aap khush hain aur 5 ka matlab hoga ki aap bohot khush hain.

Aapka feedback humare liye bohot hi important hai aur yeh humein aapke anubhaav ko behtar banane mein help karega.


Thank you for choosing fkt and being avaluable Flipkart plus member.

(Flipkart chun ne ke liye or flipkart Plus member banne ke liye dhanyavaad)

have a nice day.
Taggings:-
Wait exchange, wait refund, wait replace – rvp not done
Replace expect, exchange expect- status check
normal product deliver status-
replaced product deliver status- return
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HOLD SCRIPT:

May I place your call on hold, for a minute, while I check the details …

Thank you.

Hold release: Thank you for being on hold <_Customer’s name_>

Thank you for your patience....

Thanks for waiting patiently.

last :

Is there anything else I may assist you with today?


Call back in Kannad, Tamil, telgu and malyalam

sorry , we can only assist in English or Hindi at this moment.

Are u comfortable in English or Hindi ?

Okay ...If you still want to talk in 'Tamil' language, Please call our toll-free number 1800 208 9898 and choose from the available options to talk to us in your preferred language. 



Issue resolved.:

Ohkk ....can I close ur case so that u will not get any further notifications

ohkk.... u will receive one closure email to your regst email address
along with that u will get 2 feedback surveys:

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Return related:

r u concerned about the return which u have raised earlier...

plz confirm exact issue you are facing with the product….

We understand this and this is not something want u to go through...

Ohkk.. .not to worry.sanaj..to set this right,...seller is happy to provide replacement for the item...

So plz confirm Sir …..May I forward ur request to the seller for the replacement..

thanks for the confirmation...

Ohk Sir ...It will take 2 minutes to forward ur request to the seller....May I place your call on hold till that time....

Thanks U

Plz confirm Sir …..the pickup address would be same as the shipping address..

Thanks for the confirmation...

Plz confirm Sir ….Do u have the original packaging, all the accessories and tag with u or not...?

Ohkk ….

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Seller has accepted ur return request and …..and pickup of the product will be done by 19 july

and at the same time u will get the replacement item ..

plz keep all the original packaging, all the accessories and tag with u for the successful pickup of ur product


http://dcvocm3exp15.intelenetglobal.com/UADInstall/UADPresentationLayer.application



For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898









Call back

Hi Pavan,

Thanks for your valuable time over the call.

As per the telephonic conversation, we understand that you want a call back in 'Telugu' language.

We are sorry to let you know that we can only assist in English or Hindi at this moment.

However, if you still want to talk in 'Telugu' language, you can call our toll-free number 1800 208 9898 and from there you can select the preferred language.

Alternatively, you can visit our help centre for any assistance by visiting the link: https://www.flipkart.com/helpcentre

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.








Not eligible

Abhay....as I checked the product was delivered to you on October 18, 2018 and it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out to return or repair the product.

However, the good news is that the product is covered under the manufacturer's warranty.You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the authorised service centres within the warranty period.

Abhay...I will share u the link of brand and u can contact the brand and find an authorised service centre near you area




First of all... Mahesh we are really..sorry to know that you are facing an issue with ur product

Mahesh....as I checked the product was delivered to you on August 09, 2019...and it has crossed the seller's 10 days replacement period.

Due to this, the seller will not be able to help you out to return or repair the product....

but Mahesh .,...the good news is that.... the product is covered under the manufacturer's warranty of 1 year.....ohkkk... Mahesh

You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the service centres within the warranty period.....

Mahesh...I will share u the link of brand and u can contact the brand and find an authorised service centre near you location...

http://www.philips.co.in/c-m/support-home/service-center-locator.html







Hi Hariom,

Thank you for writing in.

We understand your concern about the cancellation of your order 'OD116028741699742000' for 'Honor 9N (Sapphire Blue, 32 GB)'.

We're sorry to hear that your experience with the Flipkart services has been an unpleasant one.

This isn't something we would want our valuable customers to go through.

We would like to let you know that your order was cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures so that this will not happen again.

The seller has also added Rs. 1700/- to the Gift Card section of your Flipkart account in your another order 'OD116028737698276000' to thank you for your understanding.

You can use this amount within a year to shop for products sold by any seller on our website or app.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.

Also, we would like to let you know that E-Gift Voucher is issued based on the Account IDs, and not based on orders. Hence, E-Gift Voucher is applicable once though you have placed multiple orders.

Moreover, the seller has refunded Rs. 1520/- for your order to your PhonePe UPI account on July 19, 2019. This will be credited to your account by July 30, 2019.

If you do not receive the refund by this time, you can contact PhonePe support by writing to: [email protected] with the refund reference number P1907182236172690752641. 

For any further query, you can visit our help centre by visiting the link: https://www.flipkart.com/helpcentre or you can call our toll-free number 1800 208 9898

Hope this helps.

Thanks for choosing Flipkart.
























I hope I was able to help you with {your query/concern} today.

A short survey will be sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

You can also rate our conversation experience on a scale of 1 to 5;

Rating between 1 to 3 would mean that you were not satisfied. Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

Your feedback is really valuable to us as it will help us enhance your experience.
Main asha {karta/karti} hun ke main aaj aapki madad kar {paya/payi}.

Aapke registered email address pe ek chota sa survey bheja jayega taaki aap usmein aapko diye gaye resolution aur humare iss baatcheet ke aadhar pe aapna feedback de sake.
Agar aap diye gaye resolution se khush hai to 'Haan' chun sakte hai ya phir 'Na''.

Aap humare baatcheet ke anubhaav ko bhi 1 aur 5 ke beech rate kar sakte hai;

1 se 3 ke beech rating ka matlab hai ki aap santusht nahi hai. 4 rating ka matlab hai ki aap khush hain aur 5 ka matlab hoga ki aap bohot khush hain.

Aapka feedback humare liye bohot hi mahatvapoorna hai aur yeh humein aapke anubhaav ko behtar banane mein madad karega.



A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.   

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.   

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

Seller has refunded Rs. 209/- for your 'Yellow Weaves Fridge Mat' to your Phonepay Upi on August 17, 2019 with the refund reference number: 'P1908172211508516409005' and this should have been credited by now. In case the amount has not been credited, please contact to Phonepay and check the status by providing the reference number. , Phone Number: 9988880541








Hi Aseem, Thank you for writing in. We understand your concern about delay in delivery of your product 'Caprese Women Blue Satchel' with the order ID 'OD116195154894661000'. We're sorry for the delay in delivery of your product because of some unforeseen issue faced by the courier partner. This isn't something we would want our valuable customers to go through. As we see and found that your order was cancelled by the seller as requested by you and you would have received confirmation for it. We assure you that feedback has been shared with the courier partner and they're working on putting in additional measures so that this will not happen again. We’d like to confirm that the seller has refunded Rs.1509/- to your debit card on August 17, 2019 with the reference number: '130053946900' and this amount will be credited to your account by August 29, 2019. If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance. If you’d like, you can place a new order for the item with any of the other sellers on our platform. If you have any other query, you can write back to us and we will feel happy to help you. Hope this helps.