Notes

Hi Chintu,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7075629011' and '8106298160' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116126976764939000' for 'Liddu X6 White phone White Smartwatch'.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

You can be sure that we'll take definite steps to set this right. We've discussed with the seller, as they're looking into this and will take utmost care to avoid this kind of instances in the future.

However, the seller has refunded an amount of Rs.1100/- for your order to your PhonePe UPI on Agust 14, 2019 and this amount should have been credited by now.

To check your available balance please log into your PhonePe UPI account and check the transaction history.

In case of further questions, you can reach Phonepe customer support by writing to [email protected] with the reference number: P1908142336509168492936.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.









Hi Hari,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9600546709' and '8281659003' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116144511748234000' for 'SHP SONI MOVEABLE AND FOLDABLE RICH LOOK CLOTH DRYER STAND/BABY BLUE CLOTH DRYER STAND (BLUE) Carbon Steel Floor Cloth Dryer Stand'.

We're sorry for the trouble and delay in response. We completely understand and this isn't something we would want you to go through.

We looked up your order and found that it has been cancelled by the seller as per your request with the reason 'Delivery Delayed'.

If you’d still like to buy the item, you can place a new order for it by clicking here: https://www.flipkart.com/shp-soni-moveable-foldable-rich-look-cloth-dryer-stand-baby-blue-stand-blue-carbon-steel-floor/p/itmfdr7byztbyuha?pid=CDDFDR7B8UMDSFAA&lid=LSTCDDFDR7B8UMDSFAARJCYZU

However, the seller has refunded an amount of Rs.1299/- for your order to your Credit Card on August 21, 2019. This will be credited to your account by August 26, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 071464.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.





Hi Alphonsa,

Thanks for giving your valuable time over the call.

We understand your concern about the return of your order 'OD116183285745589000'.

We're sorry for the trouble you had to go through.

We looked up your order and found that it has been cancelled by the seller as requested by you.

We'd like to let you know that the seller has refunded Rs.379/- to your Bank account for your order with the reference number '923115036555' on August 19, 2019 and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.

If they are unable to help, you may raise a dispute with the bank's grievance cell.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Hi Niket,

Thanks for giving your valuable time over the call.

Happy to help! A copy of the invoice provided by the seller for your 'Redmi 7A (Matte Black, 32 GB)' with the order 'OD116314965365683000' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.





Hi Chetan,

Thanks for giving your valuable time over the call.

As per our telephonic conversation you have confirmed us that you don't want the invoice for your product 'Realme 2 (Diamond Red, 32 GB)' with the order 'OD113471232782388000' and your query has been resolved. Hence, we're closing this query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope to hear from you soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.



Hi Sai,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9701699058' and '9494576938' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116225749973532000' for 'Realme C2 (Diamond Blue, 32 GB)'.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting. We completely understand and this isn't something we would want you to go through.

If you’d like, you can place a new order for the product with any of the other sellers on our platform by clicking here: https://www.flipkart.com/realme-c2-diamond-blue-32-gb/p/itmfgwba8kmejqpe?pid=MOBFFMG3NH25KFVW&lid=LSTMOBFFMG3NH25KFVW6RN430

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

You can be sure that we'll take definite steps to set this right. We've discussed with the seller, as they're looking into this and will take utmost care to avoid this kind of instances in the future.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.



Hi Ayushi,

Thanks for giving your valuable time over the call and for being a valuable Flipkart Plus member.

As per our telephonic conversation we understand your concern about the cancellation of your order 'OD116174870532281000' for 'TeeMoods Solid Women Tunic'.

We're sorry for the trouble and delay in response. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that the shipment for product was returned to the seller on August 16, 2019 due to an unexpected courier related issue.

However, a refund of Rs.399/- will be initiated by the seller by August 24, 2019. This is the time required for the courier service provider to confirm the cancellation.

Once that is done, it will be credited to your Debit Card within 05 business days, as per standard banking procedures.

To track the status of your return request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.



Hi Sunita,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7654694235' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116143498383318000' for 'Realme C2 (Diamond Blue, 16 GB)'.

We're sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by August 25, 2019.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.



Hi Sume,

Thanks for giving your valuable time over the call.

We understand your concern about the cancellation of your order for the product 'Objective Biology Chapter-wise MCQs for NTA NEET/ AIIMS 3rd Edition' with the order ID: OD116225331285443000.

We are sorry to let you know that you order for the product has been cancelled by the seller due to faced some unforeseen courier related issues.

If you still like the product, you can place a new order by clicking here: https://www.flipkart.com/objective-biology-chapter-wise-mcqs-nta-neet-aiims-3rd/p/itmfcnx5zrmztjms?pid=9789388373791&lid=LSTBOK9789388373791O3X2YO

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.