Notes

Hi Karthikeyani,

Thanks for giving your valuable time over the call.

We understand your concern about the delivery your order 'OD116203016730728000' for 'Fashion Dream Indi Girls Maxi/Full Length Party Dress'.

We're sorry for the trouble and this isn't something we would want you to go through.

We can understand how frustrating and annoying the situation can be when something like this happens but trust us, it was never our intention to give you an unpleasant experience.

We looked up your order and found that it was cancelled by the seller as per your request with the reason 'Long Delivery Promise'.

However, the seller has refunded an amount of Rs.517/- for your order to your Credit Card on August 21, 2019. This will be credited to your account by September 02, 2019, as per standard banking procedures.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there is any other way in which we can help, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.














Hi Chanchal,

Thanks for giving your valuable time over the call.

As per our telephonic conversation we understand your concern about the return of your order 'OD116029434669512000' for 'Diaz Color Block Women Multicolor Track Pants'.

We're sorry for the trouble you had to go through.

We looked up your order and found that your product has been successfully returned.

However, you have confirmed us over the call that you've received the refund of your product.