Notes

Hi Amit,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7054231234' to talk to you about your concern but could not reach you.

We understand your concern that you’re keen on receiving your order 'OD116222102457154000'.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.


Also, we'd like to let you know that the courier service provider has confirmed that the shipment of 'Golden Sand Back Cover for Realme X' was delivered to you on August 16, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!





Hi Shah,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9594393229' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116263108502883000' for 'Asus ZenFone Max M2 (Black, 32 GB)'.

We're sorry for the trouble and delay in response. We completely understand and this isn't something we would want you to go through.

We looked up your order and found that it has been cancelled by the seller as per your request with the reason 'Delivery Delayed'.

If you’d still like to buy the item, you can place a new order for it by clicking here: https://www.flipkart.com/asus-zenfone-max-m2-black-32-gb/p/itmfb22grnygzfy5?pid=MOBFB22G2QB87BZZ&lid=LSTMOBFB22G2QB87BZZCRZP5M

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.









Hi Ria,

Thanks for giving your valuable time over the call and for being a valuable Flipkart Plus member.

As per our telephonic conversation we understand your concern about the cancellation of your order 'OD116188476684957000' for 'Red Hot 275 cm (9 ft) Polyester Long Door Curtain (Pack Of 4)'.

We're sorry for the trouble and delay in response. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that the shipment for product was returned to the seller on August 16, 2019 due to an unexpected courier related issue.

However, a refund of Rs.799/- will be initiated by the seller by August 24, 2019. This is the time required for the courier service provider to confirm the cancellation.

Once that is done, it will be credited to your Credit Card within 08 business days, as per standard banking procedures.

To track the status of your return request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.




Hi Neha,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7753056563' and '9795866928' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your order 'OD116226398766269000'.

We're sorry to hear that your experience with the Wishmaster from Ekart Logistics has been an unpleasant one.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We assure you that feedback has been shared with the seller so they can coordinate with their partnered courier service provider to avoid such instances which adversely affects the experience of our valuable shoppers like you.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Alternatively you can also call our toll-free number 1800 208 9898.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We would like to thank you for your continued trust and support on Flipkart.