Notes

NOTES
calling no.:
cx said WM denied for pickup of exchange product as dent on body
informed abt T&C of exchange

9957728383

calling no.:
cx unable to login account
informed that check the mail sent by team



calling no.:
issue: Customer complaints that products are not getting added to his cart due to max limit
informed abt the same
cx agreed



calling no.:
cx said refund not received
already contacted with bank
need to forward concern
but unable to tag
hence TAT shared(2 hrs)



calling no.:
cx raised wrong return as __
hence cancelling
informed abt the same





calling no.:
cx want to know the reason of re promise
informed abt the same



calling no.:
cx want to know abt the installation
order status not updated
informed to wait for 24 hours
general time is 48-72 hrs for installation
cx agreed





calling no.:
cx unable to place order
checked with pincode
provided basic T/S
cx agreed



calling no.:
cx said amount debited but order not confirmed
payment showing success
informed to wait for 24 hours

___________________________________________________________________________________________________________________

NOTES 2

calling no.;
cx facing issue with product
informed that 10 days policy over
informed abt the warranty
routed to ASC with details ()
cx want details on SMS


calling no.:
cx wants to know the reason of re-promise
informed abt the same and re promise date (Aug )
cx agreed

cx not agreed and want to transfer call to senior
transferred


calling no.:
cx want to know abt the offer "5% Cashback* on HDFC Bank Debit Cards"
informed abt the same
cx agreed


calling no.:
cx want to know abt the delivery
status is not Out for Delivery even after 4:00 PM
inform the customers that the courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.the courier service providers will be intimated about this and they will attempt the delivery within the next business day.the courier service providers will be intimated about this and they will attempt the delivery within the next business day.

calling no.:
cx want to know abt the Flipkart Axis Bank Credit Card
informed abt the same
cx agreed


calling no.:
cx want to know abt the reason of cancellation
informed as per SA


calling no.:
cx want to know abt the debit card emi
informed to sent SMS "DCEMI" on 57575 to check the eligibility
cx agreed

calling no.:
cx want to know abt the exchange offer
informed as per product page
cx agreed

calling no.:
cx want to know abt the return
return on hold order status not updated
informed to wait for 24 hours
cx agreed

calling no.: 7900087355
cx unable to login in APP
informed to login in website
Uninstall and install
logout and login
cx agreed

calling no.: 9156288630
cx want to know abt the "10% Instant Discount on ICICI Bank Credit and Debit Cards"
informed as per product page
cx agreed

_______________________________________________________________________________________________
REFUND

calling no.;
cx want to know abt the refund
informed the SLA
selfserve pitched





Refund Update: Thanks for reaching us. Seller has refunded Rs. _______/- to your Bank account on August ____, 2019 and it will be credited by August ____, 2019. In case of any delay, please check with your bank using reference no. __________. You can find your bank's customer care number behind your credit/debit card or on their website.



Refund Update: Thanks for reaching us. Seller has refunded Rs. _____/- to your Bank account on July _____, 2019 and it will be credited by August _____, 2019. In case of any delay, please check with your bank. You can find your bank's customer care number behind your credit/debit card or on their website.





REFUDN EGV

Refund Update: Thanks for reaching us. Seller has refunded Rs. 636/- to your Gift Card on August 17, 2019 and it will be credited by August 29, 2019. In case of any delay, please check with your Account (Wallet Section).



calling no.;
cx want to know abt the refund

Refund Void Success


__________________________________________________________________________________________________

RETURN

calling no.:
issue:
outer packaging: sealed
packaging manner: all things available
Alt no.:
RVP address: confirmed

_____________________________________________________________________________________________________
ZIMBRA

https://indpunzimstore2.techmahindra.com:7443/#1
CV00637637
Flipkart@123

_________________________________________________________________________________________________________

TRANSMON

https://tm.wyzmindz.com/TransmonFkartTMC/AuditForm.aspx


__________________________________________________________________________________________________________

STATUS CHECK

calling no.:
cx want to know abt the delivery status
informed abt the CPD
selfserve pitched
subscribe enabled

______________________________________________________________________________________________________________

DELAY IN DELIVERY


Calling No:
cx said delivery delayed ..
promise date breached ... August ____, 2019
but order not delivered yet ...
hence for forward the request ..
Alternate No:
TAT Shared
Cx agreed




UPDATED INCIDENT


Calling No:
cx said delivery delayed ..
promise date breached ... August ____, 2019
but order not delivered yet ...
case with team
hence updating the case ..
Alternate No:
TAT Shared
Cx agreed

_______________________________________________________________________________________________________________________
AMOUNT DEBITED ORDER NOT CONFIRMED


calling no.:
cx said amount debited but order not confirmed
payment showing success
informed to wait for 24 hours, either the order will be confirmed or customer will get the refund confirmation





calling no.:
cx said amount debited but order not confirmed
payment showing pending
informed to wait for 24 hours, either the order will be confirmed or customer will get the refund confirmation





calling no.:
cx said amount debited but order not confirmed
payment showing failed
informed cx that the payment has not gone through and amount should not be debited for this transaction.

In case of any debit, bank will reverse the amount within 8 business days.


_______________________________________________________________________________________________
CALL DROP

calling no.:
cx dropped the call
no response
hence tagged here


calling no.:
no response
blank call
so dropped the call after 3 warning
hence tagged here


calling no.:
cx dropped the call
no response due to network issue at cx end
hence tagged here


calling no.:
cx dropped the call without information
hence tagged here


_______________________________________________________________________________________________
UNREGISTERED CALLER

calling no.:
cx unable to authenticate account
will call after confirmation
hence tagged here