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Thanks for your valuable time over the call and being a Flipkart Plus member.
We understand your concern about the refund and cancellation of your order 'OD116092912183800000' for 'Moto C Plus (Starry Black, 16 GB)'.
We’re sorry to let you know that your order was cancelled by the seller as they could not get the item from their partnered vendors in time and they did not want to keep you waiting.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
If you’d like, you can place a new order for the product by clicking here: https://www.flipkart.com/moto-c-plus-starry-black-16-gb/p/itmeuyd6nhzycmaa?pid=MOBEU9WRZFFUYAXJ&lid=LSTMOBEU9WRZFFUYAXJBPIYUG
However, the seller has refunded Rs. 6399/- for your order to your Credit Card EMI on July 31, 2019. This amount will be credited to your account by August 08, 2019, as per standard banking procedures.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
In case there is any extra amount or charges deducted from your account then you can get in touch with your respective Bank's customer support and they can surely help you out in this.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.
You can also call our toll-free number 1800 208 9898.
We would like to thank you for your understanding and continued trust on Flipkart.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
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