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It is going to be a pleasure assisting you today.
Rest assured that I am going to verify your concern now.
Perfect, I am really glad to hear that! How may I help you today?
I am really sorry to hear that. Is there anything I can do to help you?
Hello Mary. I understand the problem and will be happy to help you. Let’s see what I can do.
I understand how you feel, I’m very sorry. We’re going to take care of this for you right now.
I’m deeply sorry about *Issue*. Let me speak with my supervisor to see how we can correct this for you.
I’m sorry that *product or service* is not what you expected. I want to talk with my supervisor to see what we can do.
I’m very sorry, but fulfilling that request isn’t possible at this time. Let me check and see what else I can do for you.
I feel that the best way to solve your issue would be *solution*
I’m really sorry but what you’re asking is beyond the scope of what we can do. Here’s what I CAN do:
I may need to check with my manager to accommodate that request.
We thank you for holding and apologize for the wait.
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