Notes

Hi xxxxxxxxxxxxx,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'xxxxxxxxxxxxx' and 'xxxxxxxxxxxxx' but could not reach you.

We understand that you would like to pay for your order 'xxxxxxxxxxxxxxxx' for 'xxxxxxxxxxxxxx' before the delivery.

However, this option is available through Self-serve and only after the order is placed with COD payment option.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

- Orders with single unit
- From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
- The status of the order is between 'Approved to OFD'
- Current payment mode is COD (Cash on Delivery)
- You can change the payment mode through Self-serve (web/app) or using the link provided via an/sms

Payment methods available are:

- Debit Card
- Credit card
- Netbanking
- PhonePe payments

Steps to make payment:

- You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met:
- Once you click on this button, a new page will open up with the list of payment options
- You will have the option to select from Net banking, Credit Card, Debit Card and PhonePe upi account to make the payment (EMI, EGV payment method will not be available)
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask customer for payment at the time of delivery
- If the payment is unsuccessful, fails, you will see a failure message and can retry the payment after 30 mins.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

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