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Thank you for writing in.
We understand that you want to change your mode of payment from COD order to prepaid..
We are sorry for the trouble you had to go through.
Also, as per our record your product has already been delivered to you on August 05, 2019.
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
Orders with single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payments
Following are the steps to convert COD order to Prepaid:
- You will see a new button 'PAY NOW' on App only if all the above criterias are met.
- This will also be available to you when a Dispatched communication is triggered to you through an email.
- Once you click on this button, a new page will open up with the list of payment options.
- You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available).
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
- If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
We’d like to assure you that we’re doing everything possible to give you a better shopping experience on Flipkart.
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