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FOR OUR MUTUAL PROTECTION AND COMPLIANCE. IN GETTING YOUR CARD DETAILS OUR CALL WILL NOT BE RECORDED. - PAUSE RECORDING
May I have your 16-digit credit card / debit card number please?
To confirm that’s _ _ _ _ - _ _ _ _ - _ _ _ _ - _ _ _ _
Is this a VISA or Mastercard?
[Client to confirm if credit/debit card is VISA or MASTERCARD]
May I have the expiry month and year of your credit/debit card please?
To confirm that’s _ _ -_ _ _ _
RESUME RECORDING - THANK YOU FOR THAT INFORMATION. I WILL NOW CONTINUE AGAIN THE RECORDING OF OUR CALL FOR QUALITY PURPOSES.
May I have your name as stated in the card?
To confirm that’s __________________
May I also get your credit/debit card billing address?
To confirm that’s ____________________
Lastly, may I also have your email address?
To confirm that’s ________________________
[CSR 2 to confirm also Policy Number, First, Middle, Last Name of customer, Amount to be charged on the credit/debit card based on Modal Premium Due, and Mobile number]
Thank you for those information. Kindly stay on the line while I complete your transaction. You will receive an SMS on the status of your credit/debit card payment.
Thank you for waiting. This is to confirm successful payment of your premium. Your credit / debit card will be charged <Current Modal premium> for this time only.
Kindly stay on the line while I transfer you back to <Name of CSR 1>. <CSR 2 to transfers call to CSR 1>
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