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I would like to let you know that the seller will be happy to provide you the replacement/refund for this product.
Should I go ahead and ask the seller to raise a return request for refund/replacement?
Shall I proceed the refund request with the seller on your behalf?
Would you like the pickup to be done from same address?
OR
Please confirm, the pickup address will be the same as the delivery address or you want to change the address?
Would you like to update any alternate contact number for the pickup?
Please also confirm if your phone number: XXXXXXXX is correct and do share an alternate contact number if any.
I have checked and see that your bank account ending in XXX is already added for the refund.
****Asking for bank details*****
Please share your bank details for the refund.
*****Confirmation******
I would like to let you know that as specified by you, a return request has been created for the order.
I would like to inform you that the seller has approved your return request and the pick up will be done by May 18, 2019.
The seller will initiate your refund to your Debit Card after 07 business days of successful pickup.
or
Please be informed, your product will be picked up by Ekart Logstics and your amount for Rs.395/- will be refunded back to your bank account within 02 business days after a successful pickup.
Please keep the item along with the original product box, invoice, accessories & tags if any ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.
Please allow me a minute or two so that I can request seller for the return of your order.
*****Other*****
I understand your concern about the previous return being cancelled.
Please do not worry, we are working to help you out with the return.
We will get the same arranged by the seller.
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