Notes

Delay in delivery


I am sorry to let you know that since this is a chat window so that I am unable to call you.
If you allow me shall I go ahead and help you?


Thanks for your understanding and cooperation.

However, for better resolution I am escalating your issue to team.

I have escalated your issue to team. I would like to let you know that we are looking into this.

We will get back to you with a resolution by August 20, 2019.

Our team might be contact back to you with an update so that would you like to share alternate contact number?


Our team will get back to you with an update on mentioned timeline.


I should be the one, saying thank you. You have been an awesome customer.
Same State Misroute: As I have already informed you that this shipment was wrongly received at the different location due to that only this order got delayed. Please be assured that it has not done intentionally by the courier.

It is because this is the maximum time frame has been shared by the courier and we could not modify it.

Please do trust you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

You will not face any such issues.It was a nice chatting with you today!

For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.