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Thank you for your valuable time over the call.
We understand your concern that you'd like your order 'Asus ZenFone Max M1 (Gold, 32 GB)' with the order ID 'OD116291054582681000' delivered at a specific time.
We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider.
As we have checked,your order has been delivered to you by the courier service provider on August 21, 2019 and you have raised a return for it.
We are sorry to hear that you are facing issue with the product.
Here are a few troubleshooting steps you can try for your to fix the issue you're facing:
There could be various reasons as to why the device could heat up while in operations. Check the following to make sure everything is in place before you move to the next step:
-Charging while using the device:
-Inform the customer that the device heating up while charging is normal and inform the customer to not use the device while it is plugged in to the charger
-Check if the customer is using the Brand Charger.
-Ask customer to close all background applications
-Reboot the device In the unlikely event of the issue still not being resolved, please get in touch with us within the next 72 hours by clicking here: https://www.flipkart.com/helpcentre
We'll contact you at your registered mobile number 9073032931 and 8299149580 within the next 72 hours to confirm that the issue has been resolved.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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